Virgin Media Community

[Bishdark]

Hi there

My Hub has started showing a static red light recently, it is in an open ventilated area, I have attemped to power it off and on a few times, checked the 2 ethernet connections, factory reset and it still comes back as soon as its connected

Could I please get a replacement?

Thanks

[Beth_G]

Hi Bishdark,

Thank you for your post. I'm sorry to hear you had a red base light on your Hub 3. I'll be more than happy to arrange an engineer visit for you so we can look into getting the Hub replaced.

I've sent you over a private message so I can take your details - look out at the purple envelope for my message 😀

Thanks