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Jokish76
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Solid green light (flashes rarely) flashing arrows and green WiFi light

My internet is going off for long periods of time with a solid green light flashing arrows and green WiFi symbol. Has anyone got an fixes for this? I’ve tried resetting/rebooting etc no joy! I’m not very tech savvy unfortunately. I’ve only had the service for two weeks. I have an engineer coming Monday but I’ve already had to take three days of work as a result of this. I moved from BT to try and get a more reliable internet😡

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jbrennand
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Re: Solid green light (flashes rarely) flashing arrows and green WiFi light

First, Have you checked for “known network faults”?

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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