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Solid green WiFi light & flashing green light.

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Sarge
Fibre optic

on ‎28-07-2022 19:04

We got the 360 update a couple of days ago but we noticed the WiFi hub started flashing two green arrows & the symbol above turned green but doesn't flash.

The WiFi stopped working but within an hour or so it began working again but the green lights remain.

Is this normal?

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newapollo
Very Insightful Person
Very Insightful Person

‎29-07-2022 00:05 - edited ‎29-07-2022 00:06

Hi @Sarge 

That sounds like the WiFi light on the hub 3 - mine often did that and it took a couple of reboots to make it disappear, however the official stance from https://www.virginmedia.com/help/broadband/virgin-media-wifi-not-working

means the Hub is on, but your WiFi isn’t. It’s likely to be a loose connection in your home. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. If you’re using a splitter, make sure that’s firmly connected, too.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo
Very Insightful Person
Very Insightful Person

‎29-07-2022 00:05 - edited ‎29-07-2022 00:06

Hi @Sarge 

That sounds like the WiFi light on the hub 3 - mine often did that and it took a couple of reboots to make it disappear, however the official stance from https://www.virginmedia.com/help/broadband/virgin-media-wifi-not-working

means the Hub is on, but your WiFi isn’t. It’s likely to be a loose connection in your home. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. If you’re using a splitter, make sure that’s firmly connected, too.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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