Solid Red light hub 3

[Rickmorty41]

Hi there

I have a solid red light on my hub 3, it's been there for 4 days solid. On my settings log I have multiple T3's and I've noticed a T4. Also ever since having virgin it has out of nowhere it has dropped out. I understand this can happen at times

Been told by virgin that there isn't a fault and that it's totally fine. They have told me it's because the hub is updating and too give a couple more days to update. That would be 6 days to update, sorry but I've never heard of a device taking 6 days to update when on Google it says up to 40mins for hub 3 to update

I find it hard to believe that a solid red light is fine and I have seen on this forum saying that router should be changed immediately due to that not being normal or overheating

I have reset, factory reset, checked all the cable and it's in a well ventilated area and still have the red like

For what I pay I expect a decent response, unfortunately I haven't got one

Any ideas?

[Molly_T]

Hi Rickmorty41 👋 welcome to the community! Sorry to hear these concerns about a constant red light on your Hub 3, and difficulties in getting it sorted. 

It may be that there is a fault with the hub which means it requires replacing. 
I will send you a PM to confirm a few account details so we can facilitate this for you. 

You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞