Solid Red Light on Superhub 3

[PJ789]

Hello,

I'm hoping I can get some help on this matter. I have a solid red light on my superhub which has persisted over several weeks. This is joined by incredibly poor performance over 2.4Ghz & 5Ghz WiFi, and I believe a new superhub is needed.

The unit is not overheating.

I called support, went through all of the respective actions, and had to 'wait and see'. Unfortunately the issue has persisted over the last few weeks.

As a last ditch effort, I turned the hub off for 10 hours last night to see if that would change anything this morning. Unfortunately it did not.

Does anyone know how I can resolve this issue without having to buy another router?

Many thanks

[nodrogd]

---

@PJ789 wrote:

Hello,

I'm hoping I can get some help on this matter. I have a solid red light on my superhub which has persisted over several weeks. This is joined by incredibly poor performance over 2.4Ghz & 5Ghz WiFi, and I believe a new superhub is needed.

The unit is not overheating.

I called support, went through all of the respective actions, and had to 'wait and see'. Unfortunately the issue has persisted over the last few weeks.

As a last ditch effort, I turned the hub off for 10 hours last night to see if that would change anything this morning. Unfortunately it did not.

Does anyone know how I can resolve this issue without having to buy another router?

Many thanks

---

Firstly, your VM equipment is rented. If it is not working correctly (which it isn’t) VM will replace it free of charge as per your contract. You have rebooted & done a “cold start”, which has not resolved it. The false overheat warning could mask a real issue that could be a fire risk, plus there has been a drop in performance, so you require a tech visit to replace it.

I have escalated this thread as a potential safety issue, so you should get a response here from the forum team soon. They will utilise the private messaging system to confirm your details & get this under way.

[Joseph_B]

Hey @PJ789,

Sorry to hear you are having this issue with your Hub, what I would like to do is go about sending out a replacement Hub for you, I will need to confirm some details with you in a quick private message, if you have not used this feature before you can access it via the envelope at the top or your screen.

Joe

[PJ789]

Thank you very much for the escalation nodrogd! Much appreciated.

[PJ789]

Thank you very much Joe, I've just replied to you now.

[Joseph_B]

Hey @PJ789,

Glad we were able to have that chat and sort out a technician to replace your Hub, do let us know how the appointment goes and if you require anything further let us know.

Joe