I'm hoping you can help with a solution to this. I have recently had solar panels installed and when the fitters were trying to connect up the dongle to my virgin hub, they were unable to see it from their app.
The FoxCloud app is able to see all other WiFi around but cannot pick up either my hub or the booster. Having spoken to the installation company, apparently this is a known problem with Virgin Media but I'm unclear what needs to be done to fix it other than speaking to someone in Virgin Media to make some changes ( again no one can really tell me what these are ).
I therefore have solar panels installed that I'm unable to connect to, to monitor which is far from ideal!
Has anyone come across this issue before?
Thanks in advance for your help.