I have just arrived in France and unable to use my mobile data. I looked at my account and keep on getting a message about soft lock active. Please can someone help me.
Thanks for posting and welcome to the community. Sorry to hear you're having issues whilst roaming. If your account has a Soft Lock on it, this sadly means we're unable to make any adjustments. This Soft Lock is to ensure the O2 migration goes ahead smoothly 👉https://www.virginmedia.com/help/mobile/your-move-to-o2
Thanks for posting and welcome to the community. Sorry to hear you're having issues whilst roaming. If your account has a Soft Lock on it, this sadly means we're unable to make any adjustments. This Soft Lock is to ensure the O2 migration goes ahead smoothly 👉https://www.virginmedia.com/help/mobile/your-move-to-o2
