Virgin visited me last week and installed cabling and router. However, they left me to plug in the Internet. At the moment I am still with BT Internet. I didn't want to cancel my BT account until I'm absolutely sure I'm working with virgin media. So, I swapped Routers today and initially I thought everything was working. However, it's not working at all. The phone line doesn't work and nor do my computers, which are connected into a networking switch don't work either. I swapped back to the BT Home Hub and everything immediately starts working. I don't know what's wrong and I am not happy. Even virgin sorts this out or I am cancelling the contract and staying with BT
I assume you got a Hub3 - what are the various lights on it showing and doing?
If the bottom light is flashing green - it may not have been "activated" on your account. VM have recently started pre-activating their equipment, and the equipment should call "home" and be activated within 30 minutes, but it sometimes doesn't work.
Then you need to phone to get your box activated. 0800 953 9500. You will need the box serial number, and your account and area number.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Phone up the VM helpline, see how that goes, and factor the experience of calling and the outcome into your decision. And keep in mind that you've only got 14 days to cancel from the date they connect you, and the company may say that starts from when they visited.
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