I have a hub 3 which is supposed to automatically switch between 2.4 & 5.0. I’ve just got some smart plugs that work on 2.4 and they won’t connect. Hub 3 doesn’t seem to let me create a seperate 2.4 ssid. How can I fix my problem? Thanks
I have changed the name of the 5 GHz SSID as suggested to help me set up a smart plug which needs the 2.4 GHz channel but when I apply the change it rejects the current wi fi password stating that it should not be the same as the guest network , elsewhere somebody said you can keep the same password . The current security key is the one that came with the hub 3 . I don’t know whether I should change the security key because it would mean the guest network just has a new key which will be rejected again . Any advice would be much appreciated
Hi David and thanks for picking up my post. So far nobody has come back to me so any advice would be welcome. From what I can see on the internet nobody makes smart plugs that work on 5ghtz and because the Hub3 transmits both frequencies smart plugs won’t work on the Virgin hub. There doesn’t seem to be any formal guidance from Virgin which is poor given the increasing popularity of smart gadgets. Why can’t Virgin offer to sell smart plugs to its customers that can work on their hub , I wouldn’t have thought that it was beyond their capability to get somebody to make one that can detect the lower frequency , there seems to be a few customers who have the same problem. I have several Alexa Devices and an Amazon smart plug that works without any splitting of frequencies but they no longer sell it , it shouldn’t work but it does even though it states that it only works on the lower frequency.
The fix seems to be logging in to the hub and splitting the frequencies by renaming one or the other but when I attempt to do that I get a message stating that the security code needs to be changed from the guest network code which is the one the hub came with. I need to know what this means and how to do it. I have multiple users of the internet in my house and I don’t want to have to reset all the passwords in the numerous devices that log in to the hub.
having the SSID with the same name will not stop a 2.4ghz only device from working. Simple really a 2.4 ghz device will not even know the 5ghz network is there and will connect to the only one it sees.
There is no reason why smart devices would work.
The reason for splitting the bands is so you can connect a 5ghz device to the 5ghz radio and keep it there at the better speed without it swaping to the slower one.
If the device can't see both it will connect and have nothing to switch to
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