on 13-08-2022 12:56
Hi, my smart WiFi is connecting to channel 108 but my Samsung sound bar and speakers can’t connect on these type of channels. How do I stop it using dfs channels?
Answered! Go to Answer
13-08-2022 16:11 - edited 13-08-2022 16:12
I tried using a WiFi pod which, as said, has to have smart wifi set ON.
But the WiFi pods, like some other kit, do not work in the DFS channels which the VM Hub4 occasionally selects. This is a VM issue which VM need to sort.
Usually a few reboots will get the Wifi channel back down - but you should not need to.
Similar naming with the latest BT hubs - the SMART options are not that smart.
on 13-08-2022 14:18
Sign into your hub and go to Advanced settings > Wireless > Wireless signal
Under the Smart Wifi section click on Disable Channel Optimization
Under Wireless frequency 5GHz select manual and then click on the Channel drop down box and select one that isn't in the dfs zone.
on 13-08-2022 14:29
Thanks Dave, I’ve tried that, it seems the WiFi pods require the smart WiFi channel optimisation to be ticked in order for them to connect to internet.i have also tried disabling, choosing channel 44 for example, selecting auto tick box, applied, then enable channel optimisation, then applied.
at the moment pods are connected.
the problem arose on Thursday when we lost surround set up of sound bar and speakers which connect wirelessly, it couldn’t connect as we were using a dfs channel?
if I switch channel optimisation off, can connect surround speakers/sound bar to tv but WiFi pods can’t connect.
it’s a nightmare.
on 13-08-2022 14:33
Hi again @Weefifer
It's probably the first thing you've done, but just in case, have you tried rebooting the hub, or a factory reset?
Also rebooting your sound equipment?
on 13-08-2022 14:35
All the channels used by VM are standard for the UK, you should get in touch with the manufacturers to see if they have updates for their equipment, they should support these channels irrespective of them being DFS channels.
on 13-08-2022 14:38
on 13-08-2022 14:39
Virgin weren’t any help at all, nothing been changed in equipment, it just started Thursday
13-08-2022 16:11 - edited 13-08-2022 16:12
I tried using a WiFi pod which, as said, has to have smart wifi set ON.
But the WiFi pods, like some other kit, do not work in the DFS channels which the VM Hub4 occasionally selects. This is a VM issue which VM need to sort.
Usually a few reboots will get the Wifi channel back down - but you should not need to.
Similar naming with the latest BT hubs - the SMART options are not that smart.
on 13-08-2022 16:16
on 13-08-2022 16:24
@Weefifer wrote:Virgin weren’t any help at all, nothing been changed in equipment, it just started Thursday
Try renaming the 2.4Ghz band to VMXXXXXXX_2G (XXXXXXX being your HUB's unique SSID) and connect your soundbar to that.
2.4Ghz should have enough bandwidth for the soundbar's requirements.