@Efg1943 wrote:
Hi I called up and spoke to someone on the phone at Virgin. He knew straight away what the problem was it was the settings. Apparently Virgin works on two frequencies 2.5 and 5. He changed both mines to 5 rebooted the modem and all working now. Maybe you need to call up and they can fix it. Maybe your more technical than me but it was done within 5 minutes. All my other devices were working fine too just not my new smart Tv. Hope you get it sorted soon.
I'm assuming the Virgin helpdesk had you 'split the bands' on the Wi-Fi.
There are two frequency bands for Wi-Fi - 2.4GHz and 5GHz. Both have pros and cons.
By default, on Virgin Hubs, both bands use the same SSID (network name). This can be changed so that they have different names (say 2 and 5 at the end). Log into the hubs settings page to change it. There are various instructions on these forums how to do so.
Some devices, including smart TVs, work better if the two bands have different SSIDs.
Generally - Use 5GHz if the device is relatively close (same or adjacent room) to the hub and 2.4 GHz if it's further away, where possible.
You may need to update your settings on your devices afterwards as your network name (SSID) has been changed.
------------------------------------------------------------------------------------------------------------------------------
I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!