I have been having issues with my Virgin Media broadband for about 2-3 weeks now, with consistent slowness and drop outs, to the point where I suspect there's something wrong with my router. I've tried to go through support where I've just been directed to troubleshooting steps - which I've carried out, such as factory resetting my router, to no avail.
I hope someone can help diagnose these issues with me, because it feels impossible to actually get hold of a human agent over the phone...
Anything? I'm beginning to get fed up of this issue and not being able to reach support, hence I've began to think about moving providers..
The power levels etc. on your downstream look ok, but you're getting number of post-rs errors across all channels that could potentially be impacting performance.. there are also quite a lot of channel drops (rcs partial service) in the log..
can you set up a BQM please - will show how the connection is performing as seen from the outside - it might be that you're in an area of heavy utilisation and that is impacting your connection - the BQM should help highlight that..
once set up, post a Sharing Link to the Live Graph back to this thread so that we can see it.
I also noticed today that it is the 2.4GHz band that is extremely slow, the 5GHz seems to be okay. So I went onto the Hub 3 settings and I've currently separated the two so I only connect to the 5GHz, as the other band seems to remain slow no matter what I do.
The difference is about under 10Mbps for 2.4GHz whilst my 5GHz I get just over 100Mbps. I think the problem may be coming from the 2.4GHz as that one seemed very unstable on some speed tests, to the point where it felt like drop outs.
You know what - Ive been experiencing similar issues.
First all devices were cutting out intermittently. Then I checked and checked and checked, reset reset and reset and within a week or so, the 5GHz band was alive and working fine *fingers crossed* (well i think it was that - pretty sure they weren't working properly before)
Now, my apple devices are just dropping every so often, I've checked and seen that they are on the 2.4GHz band, so maybe it is that issue. Now Im not sure what to do.
Do I disable 2.4GHz - will my apple devices connect at all, Do I change the wireless mode? or should i disable channel optimization?
One thing I was going to try personally, I have a second router which acts as an Access Point, I was going to connect to its 2.4GHz band to see whether it was any different. I suspect it might be something to do with the Hub 3 itself. For now I've just removed the 2.4GHz band and all my devices are connected with no issues, a bit of a shame though, as the 5GHz band will not provide greater coverage as it does not do so well through walls.
i can't see that link - i suspect that it takes you to your BQM in your account - when logged into BQM and looking at the "live graph", just below the image should be a link to "create sharing link" or similar.. post that link back here..