Menu
Reply
Dejionp
  • 13
  • 0
  • 0
Joining in
145 Views
Message 1 of 7
Flag for a moderator

Slow speeds since upgrade and unstable

Hi so we used to be on the 200 plan and get about 213 and  around December we started getting issues with stability was great other then that we got a call to upgrade to 500 we did since then we don’t even get 200 sometimes its about 180 some times a lot lower we got on chat with virgin many times we tried reseting the router and they sent an engineer out to replaced the box with no change at all. i then put it in modem mode and connected a nighthawk  better stability but no better speeds i also tested it from the router as i have an extender in the house and directly connect by ethernet to router makes no massive difference.

Tags (1)
0 Kudos
Reply
jbrennand
  • 20.57K
  • 2.18K
  • 3.63K
Very Insightful Person
Very Insightful Person
126 Views
Message 2 of 7
Flag for a moderator

Re: Slow speeds since upgrade and unstable

Lets check that the upgrade was actually applied.

Log in to the Hub settings and navigate to the "configuration file data" page.

What are the numbers (in bps) in the Downstream & Upstream "Maximum Data Transfer Rate" boxes?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Dejionp
  • 13
  • 0
  • 0
Joining in
116 Views
Message 3 of 7
Flag for a moderator

Re: Slow speeds since upgrade and unstable

Primary Downstream Service Flow
SFID158272
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID158271
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort


Looks like it was upgraded i just never hit the speeds or even the speeds i had before 

0 Kudos
Reply
Tudor
  • 7.94K
  • 636
  • 1.38K
Alessandro Volta
104 Views
Message 4 of 7
Flag for a moderator

Re: Slow speeds since upgrade and unstable

Next step is to check out your circuit, should always be done before considering an upgrade. Go into your hub on 192.168.0.1 and post your up/downstream stats and network log. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
Dejionp
  • 13
  • 0
  • 0
Joining in
85 Views
Message 5 of 7
Flag for a moderator

Re: Slow speeds since upgrade and unstable

E36110E2-E13C-497D-95EE-9C32441A30E5.jpeg

F5BF3C0D-F850-40CB-A1CB-C241614307B8.png

9683B525-03E5-437C-8E12-C2DE7841D8FF.png

0 Kudos
Reply
jbrennand
  • 20.57K
  • 2.18K
  • 3.63K
Very Insightful Person
Very Insightful Person
74 Views
Message 6 of 7
Flag for a moderator

Re: Slow speeds since upgrade and unstable

cant read it. Do it by copy/paste as “Formatted Text” .

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Dejionp
  • 13
  • 0
  • 0
Joining in
36 Views
Message 7 of 7
Flag for a moderator

Re: Slow speeds since upgrade and unstable

Downstream bonded channels

Channel               Frequency (Hz) Power (dBmV)  SNR (dB)              Modulation        Channel ID

1              402750000           4.3          40           256 qam              30

2              202750000           4.3          38           256 qam              9

3              210750000           4.3          38           256 qam              10

4              218750000           4.4          38           256 qam              11

5              226750000           4.4          38           256 qam              12

6              234750000           4.1          37           256 qam              13

7              242750000           4              37           256 qam              14

8              250750000           3.7          37           256 qam              15

9              258750000           3.5          37           256 qam              16

10           266750000           3.5          36           256 qam              17

11           274750000           3.5          36           256 qam              18

12           282750000           3.4          37           256 qam              19

13           290750000           3.4          36           256 qam              20

14           298750000           3              36           256 qam              21

15           306750000           3.2          37           256 qam              22

16           314750000           3.5          37           256 qam              23

17           322750000           3.7          37           256 qam              24

18           330750000           4              37           256 qam              25

19           370750000           4.4          38           256 qam              26

20           378750000           4.5          38           256 qam              27

21           386750000           4.3          40           256 qam              28

22           394750000           4.1          40           256 qam              29

23           410750000           4.5          40           256 qam              31

24           418750000           4.6          40           256 qam              32

 

 

Downstream bonded channels

Channel               Locked Status    RxMER (dB)        Pre RS Errors      Post RS Errors

1              Locked  40.3        204         0

2              Locked  38.9        10290    0

3              Locked  38.9        5883       0

4              Locked  38.6        2474       0

5              Locked  38.6        1265       0

6              Locked  37.6        363         0

7              Locked  37.3        479         0

8              Locked  37.6        476         0

9              Locked  37.3        586         0

10           Locked  36.6        802         0

11           Locked  36.6        442         0

12           Locked  37.3        424         0

13           Locked  36.6        500         0

14           Locked  36.6        988         0

15           Locked  37.3        1015       0

16           Locked  37.3        589         0

17           Locked  37.3        283         0

18           Locked  37.6        450         0

19           Locked  38.9        198         0

20           Locked  38.9        222         0

21           Locked  40.9        202         0

22           Locked  40.3        364         0

23           Locked  40.3        189         0

24           Locked  40.3        209         0

 

Upstream bonded channels

Channel               Frequency (Hz) Power (dBmV)  Symbol Rate (ksps)          Modulation        Channel ID

1              46200000             42.3        5120       64 qam 1

2              32600000             41.8        5120       64 qam 3

3              25799907             41.8        5120       32 qam 4

4              39399990             42.3        5120       64 qam 2

 

 

Upstream bonded channels

Channel               Channel Type     T1 Timeouts       T2 Timeouts       T3 Timeouts       T4 Timeouts

1              ATDMA 0              0              5              0

2              ATDMA 0              0              6              0

3              ATDMA 0              0              5              0

4              ATDMA 0              0              5              0

 

20/02/2021 13:03:33

notice

LAN login Success;CM-

20/02/2021 07:28:35

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-

19/02/2021 15:04:7

notice

LAN login Success;CM-

17/02/2021 02:42:2

critical

No Ranging Response received - T3 time-out;CM-

16/02/2021 19:28:35

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-

15/02/2021 07:16:59

critical

No Ranging Response received - T3 time-out;CM-

13/02/2021 07:28:35

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM

09/02/2021 21:19:59

critical

No Ranging Response received - T3 time-out;CM-

09/02/2021 19:28:35

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-

07/02/2021 05:31:26

critical

No Ranging Response received - T3 time-out;CM-

06/02/2021 07:28:35

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-

04/02/2021 02:11:41

critical

No Ranging Response received - T3 time-out;CM-

02/02/2021 19:28:35

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-

31/01/2021 04:10:14

critical

No Ranging Response received - T3 time-out;CM-

30/01/2021 07:28:35

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-

27/01/2021 00:54:1

critical

No Ranging Response received - T3 time-out;CM- -

26/01/2021 19:34:13

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-

26/01/2021 19:34:11

Error

DHCP RENEW sent - No response for IPv4;CM-

26/01/2021 18:52:58

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM

26/01/2021 18:52:56

Error

DHCP RENEW sent - No response for IPv4;CM-

 

0 Kudos
Reply