Virgin Media Community

[Dejionp]

Hi so we used to be on the 200 plan and get about 213 and  around December we started getting issues with stability was great other then that we got a call to upgrade to 500 we did since then we don’t even get 200 sometimes its about 180 some times a lot lower we got on chat with virgin many times we tried reseting the router and they sent an engineer out to replaced the box with no change at all. i then put it in modem mode and connected a nighthawk  better stability but no better speeds i also tested it from the router as i have an extender in the house and directly connect by ethernet to router makes no massive difference.

[jbrennand]

Lets check that the upgrade was actually applied.

Log in to the Hub settings and navigate to the "configuration file data" page.

What are the numbers (in bps) in the Downstream & Upstream "Maximum Data Transfer Rate" boxes?

[Dejionp]

Primary Downstream Service Flow

SFID	158272
Max Traffic Rate	575000000
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	158271
Max Traffic Rate	38520000
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

Looks like it was upgraded i just never hit the speeds or even the speeds i had before 

[Tudor]

Next step is to check out your circuit, should always be done before considering an upgrade. Go into your hub on 192.168.0.1 and post your up/downstream stats and network log. 

[Dejionp]

 

 

 

 

[jbrennand]

cant read it. Do it by copy/paste as “Formatted Text” .

[Dejionp]

Downstream bonded channels

Channel               Frequency (Hz) Power (dBmV)  SNR (dB)              Modulation        Channel ID

1              402750000           4.3          40           256 qam              30

2              202750000           4.3          38           256 qam              9

3              210750000           4.3          38           256 qam              10

4              218750000           4.4          38           256 qam              11

5              226750000           4.4          38           256 qam              12

6              234750000           4.1          37           256 qam              13

7              242750000           4              37           256 qam              14

8              250750000           3.7          37           256 qam              15

9              258750000           3.5          37           256 qam              16

10           266750000           3.5          36           256 qam              17

11           274750000           3.5          36           256 qam              18

12           282750000           3.4          37           256 qam              19

13           290750000           3.4          36           256 qam              20

14           298750000           3              36           256 qam              21

15           306750000           3.2          37           256 qam              22

16           314750000           3.5          37           256 qam              23

17           322750000           3.7          37           256 qam              24

18           330750000           4              37           256 qam              25

19           370750000           4.4          38           256 qam              26

20           378750000           4.5          38           256 qam              27

21           386750000           4.3          40           256 qam              28

22           394750000           4.1          40           256 qam              29

23           410750000           4.5          40           256 qam              31

24           418750000           4.6          40           256 qam              32

Downstream bonded channels

Channel               Locked Status    RxMER (dB)        Pre RS Errors      Post RS Errors

1              Locked  40.3        204         0

2              Locked  38.9        10290    0

3              Locked  38.9        5883       0

4              Locked  38.6        2474       0

5              Locked  38.6        1265       0

6              Locked  37.6        363         0

7              Locked  37.3        479         0

8              Locked  37.6        476         0

9              Locked  37.3        586         0

10           Locked  36.6        802         0

11           Locked  36.6        442         0

12           Locked  37.3        424         0

13           Locked  36.6        500         0

14           Locked  36.6        988         0

15           Locked  37.3        1015       0

16           Locked  37.3        589         0

17           Locked  37.3        283         0

18           Locked  37.6        450         0

19           Locked  38.9        198         0

20           Locked  38.9        222         0

21           Locked  40.9        202         0

22           Locked  40.3        364         0

23           Locked  40.3        189         0

24           Locked  40.3        209         0

Upstream bonded channels

Channel               Frequency (Hz) Power (dBmV)  Symbol Rate (ksps)          Modulation        Channel ID

1              46200000             42.3        5120       64 qam 1

2              32600000             41.8        5120       64 qam 3

3              25799907             41.8        5120       32 qam 4

4              39399990             42.3        5120       64 qam 2

Upstream bonded channels

Channel               Channel Type     T1 Timeouts       T2 Timeouts       T3 Timeouts       T4 Timeouts

1              ATDMA 0              0              5              0

2              ATDMA 0              0              6              0

3              ATDMA 0              0              5              0

4              ATDMA 0              0              5              0

20/02/2021 13:03:33	notice	LAN login Success;CM-
20/02/2021 07:28:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
19/02/2021 15:04:7	notice	LAN login Success;CM-
17/02/2021 02:42:2	critical	No Ranging Response received - T3 time-out;CM-
16/02/2021 19:28:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
15/02/2021 07:16:59	critical	No Ranging Response received - T3 time-out;CM-
13/02/2021 07:28:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM
09/02/2021 21:19:59	critical	No Ranging Response received - T3 time-out;CM-
09/02/2021 19:28:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
07/02/2021 05:31:26	critical	No Ranging Response received - T3 time-out;CM-
06/02/2021 07:28:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
04/02/2021 02:11:41	critical	No Ranging Response received - T3 time-out;CM-
02/02/2021 19:28:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
31/01/2021 04:10:14	critical	No Ranging Response received - T3 time-out;CM-
30/01/2021 07:28:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
27/01/2021 00:54:1	critical	No Ranging Response received - T3 time-out;CM- -
26/01/2021 19:34:13	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
26/01/2021 19:34:11	Error	DHCP RENEW sent - No response for IPv4;CM-
26/01/2021 18:52:58	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM
26/01/2021 18:52:56	Error	DHCP RENEW sent - No response for IPv4;CM-