Virgin Media Community

[dwilson655]

@Zoie_P can you check my hub axs i have same issue plz

[MOD EDIT: Post split to create own thread. Please add more details so the Community can help]

[Client62]

This is a handy check to run ahead of the VM Team picking up this thread :

https://www.samknows.com/realspeed/

Once the test starts click on : Run full test  to see the upload stats.

[Kerrigoonaz]

This is a issue a good few people have been having for a few weeks now doing a Samknows speed test shows no issues as the title suggests speeds are fine. But webpages either load broken with images/videos not loading or the webpages just doesn't load at all or takes a while anywhere between 30 seconds to 1 minute if you're lucky. 

[dwilson655]

speeds show no issue the problem is with websites not loading and unable to play league of legends.The speed test pings a server in manchester can i change this to another as i believe the issue is a routing problem.

[dwilson655]

why does the tracert stop at this place

[legacy1]

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@dwilson655 wrote:

why does the tracert stop at this place

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Why didn't the chicken cross the road?

tracetcp (simulatedsimian.github.io)

tracetcp 18.198.172.12

C:\tracetcp_v1.0.3>tracetcp 18.198.172.12

Tracing route to 18.198.172.12 [ec2-18-198-172-12.eu-central-1.compute.amazonaws.com] on port 80
Over a maximum of 30 hops.
1 6 ms 12 ms 8 ms 10.112.32.133
2 6 ms 15 ms 6 ms 80.1.81.177 [basl-core-2a-xe-100-0.network.virginmedia.net]
3 * * * Request timed out.
4 10 ms 17 ms 12 ms 62.253.174.114 [brnt-ic-3-ae0-0.network.virginmedia.net]
5 14 ms 7 ms 12 ms 99.82.183.248
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 Destination Reached in 33 ms. Connection established to 18.198.172.12
Trace Complete.

[dwilson655]

cheers for the help but i cant get that to work says somthing about a missing dll

[Robert_P]

Hello dwilson655

Sorry to hear of the broadband issues experienced, we can understand the frustration and appreciate you taking the time to raise this via the forums.

From checking the connection and equipment, everything looks to be in the ranges and specs we'd expect to see. Since your post we can see some disconnections on Saturday but the speeds and everything seem decent and above the advertised speeds.

Is it specific sites you have issues with? When experiencing the gaming issues with League Of Legends, is this online? Do you know the region of the server connected? Location of the party or server host if not dedicated?

Rob