Slow internet

[Ankak87]

I just join to virgin broadband. From the beggining the internet is very slow between 1-100 mbs. The power light on the router is yellow not white. Any thoughts how to fix the problem?

[jbrennand]

Yellow light is just a fading ageing LED - not related to any issues. See this re speedcheck

If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, You cannot rely on wifi tests, - only speeds "TO" the Hub and out on ethernet are usually guaranteed.
So, can you test speeds directly like this. If you expect >100Mbps then.... Connect a 1GB enabled computer/laptop (check network card is set to 1GB) , with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

Or go into the Hub settings and turn off/disable the wifi and also disconnect all ethernet cables from the Hub. This ensures that NO other devices are connected
Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.