I can start the day with speeds of 220mb then 5 min in my router goes offline then boots back up and speeds go from 220mb down to 90mb when it turns back on.
Gone through every reset you can do, unplugging, leaving router off for a while everything I can think of and have done in the past. Every time I get 220mb it lasts about 5 min before the router turns itself off and speeds go down to 90mb. I am using a CAT 6 ethernet cable going from the router directly to my pc.
Tried ringing up but takes hours to get through, tried messaging on the app. running out of options.
Are you connecting with Wi-Fi or ethernet cables ?
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.
I run the check service status and everythings fine
uplugged everything and left for a few min, including the co-ax connection from the wall and router (didnt seem loose). Testing it as I type. Things seem to be stable at 220mb, trying a big download (thats when it normally turns off the router)
Is it possible to obtain another wifi extender for another room in the house. This is unconnected with the above. We already have one which is working very well so i think I just need another receiving unit. How do I go about getting one?