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Message 1 of 18
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Slow internet

I can start the day with speeds of 220mb then 5 min in my router goes offline then boots back up and speeds go from 220mb down to 90mb when it turns back on.

Gone through every reset you can do, unplugging, leaving router off for a while everything I can think of and have done in the past. Every time I get 220mb it lasts about 5 min before the router turns itself off and speeds go down to 90mb. I am using a CAT 6 ethernet cable going from the router directly to my pc.

Tried ringing up but takes hours to get through, tried messaging on the app. running out of options.

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Message 2 of 18
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Re: Slow internet

Are you connecting with Wi-Fi or ethernet cables ?

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 3 of 18
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Re: Slow internet

im using cat 6 ethernet cables

I run the check service status and everythings fine

uplugged everything and left for a few min, including the co-ax connection from the wall and router (didnt seem loose). Testing it as I type. Things seem to be stable at 220mb, trying a big download (thats when it normally turns off the router)

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Message 4 of 18
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Re: Slow internet

Can you set up the BQM and post the requested data please.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 5 of 18
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Re: Slow internet

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c6caa4b68276968860f92e57489c192b8d...

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12507500005.540256 qam15
21387500006.140256 qam1
3146750000640256 qam2
41547500005.640256 qam3
51627500005.540256 qam4
61707500005.540256 qam5
71787500005.540256 qam6
81867500005.540256 qam7
91947500005.440256 qam8
10202750000540256 qam9
112107500005.140256 qam10
122187500005.440256 qam11
132267500005.540256 qam12
142347500005.540256 qam13
152427500005.440256 qam14
162587500005.640256 qam16
172667500005.940256 qam17
182747500005.840256 qam18
192827500005.540256 qam19
202907500005.540256 qam20
212987500005.640256 qam21
223067500005.640256 qam22
233147500005.640256 qam23
243227500005.540256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.340
2Locked40.960
3Locked40.950
4Locked40.350
5Locked40.940
6Locked40.350
7Locked40.950
8Locked40.350
9Locked40.950
10Locked40.340
11Locked40.960
12Locked40.940
13Locked40.950
14Locked40.990
15Locked40.300
16Locked40.360
17Locked40.940
18Locked40.950
19Locked40.350
20Locked40.340
21Locked40.960
22Locked40.350
23Locked40.360
24Locked40.950
 
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Message 6 of 18
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Re: Slow internet

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1325999614.325512064 qam3
2258000214.325512064 qam4
3394000484.325512064 qam2
4461999644.325512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network LogTime Priority Description
18/08/2020 20:03:32noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2020 14:23:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2020 20:45:18noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2020 08:45:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 19:36:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 19:21:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 19:21:1noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 19:13:37noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 19:11:44noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/08/2020 09:16:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2020 17:18:45noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2020 17:18:45ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2020 16:49:10ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2020 16:45:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/08/2020 09:49:29ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/08/2020 23:59:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/08/2020 23:59:32Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/08/2020 23:58:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/08/2020 23:57:25criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/08/2020 23:55:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;



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Message 7 of 18
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Re: Slow internet

Hi Mike, 

 

I am experiencing very slow internet.  Teams calls dropping when WiFi strength shows full bars. 

Very slow speed test.  I am on the 500 plan and now issues up to about a week ago (Storm Night in Edinburgh)

I have followed your instructions below.  Hopefully this works.  

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b8e9261c52c05f1235ba9d9471cfeb767f57873a

 

It will not let me post the tables as they are over 20,000 characters

Thank you

Gary

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Message 8 of 18
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Re: Slow internet

Your BQM is good, your Hub stats are good.

I reckon that connecting to the Hub using an ethernet cable will solve most of your problems.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Message 9 of 18
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Re: Slow internet

Mike

Thank you. 

Is it possible to obtain another wifi extender for another room in the house.  This is unconnected with the above.  We already have one which is working very well so i think I just need another receiving unit.  How do I go about getting one?

Gary

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Message 10 of 18
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Re: Slow internet

what about mine ?

still waiting for a reply on whats up with mine seen as it is my post, a post the router itself and ethernet cables

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