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Slow internet and cuts out intermittently for 10 seconds

For the past week ive only been getting 4mbps and 4.88mbps upload and at random times  it disconnects for 10 seconds then comes back on. Cant watch videos without buffering and cant play online either due to lag/disconnections. On 70m and speedboost upto 100mbps.

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Re: Slow internet and cuts out intermittently for 10 seconds

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1227000000-0.234256 qam12
2139000000138256 qam1
31470000001.238256 qam2
41550000001.538256 qam3
51630000001.238256 qam4
6171000000138256 qam5
71790000000.738256 qam6
8187000000138256 qam7
91950000000.940256 qam8
102030000000.738256 qam9
112110000000.538256 qam10
122190000000.225256 qam11
13235000000-0.538256 qam13
14243000000-0.538256 qam14
15251000000-0.738256 qam15
16259000000-0.538256 qam16
17267000000-0.538256 qam17
18275000000-0.438256 qam18
19283000000-0.238256 qam19
20291000000-0.538256 qam20
21299000000-0.538256 qam21
22307000000-0.738256 qam22
23315000000-0.740256 qam23
24323000000-0.738256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked34.33916274036
2Locked38.9305108
3Locked38.913214
4Locked38.6660
5Locked38.6590
6Locked38.9910
7Locked38.615313
8Locked38.6860
9Locked40.91040
10Locked38.930150
11Locked38.9338174
12Locked25.291872431110086137
13Locked38.6354266
14Locked38.9326160
15Locked38.6303179
16Locked38.9840
17Locked38.9180
18Locked38.9180
19Locked38.9120
20Locked38.9180
21Locked38.9110
22Locked38.9240
23Locked40.3170
24Locked38.960
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Message 3 of 9
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Re: Slow internet and cuts out intermittently for 10 seconds

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000003.975512064 qam8
2462000004.15512064 qam3
3394000004.05512064 qam7
4257999743.925512064 qam11



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 4 of 9
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Re: Slow internet and cuts out intermittently for 10 seconds

Network Log

Time Priority Description

08/04/2020 14:19:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 14:19:18noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 14:00:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 14:00:53noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 13:42:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 13:42:43Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 13:42:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 13:42:32Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 13:35:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 13:32:46Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 13:32:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 13:32:33Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 12:50:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 12:50:3Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 12:49:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 12:49:15Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 12:49:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 12:49:3Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 12:48:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2020 12:48:27Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 5 of 9
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Re: Slow internet and cuts out intermittently for 10 seconds

Area reference 12
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Message 6 of 9
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Re: Slow internet and cuts out intermittently for 10 seconds

Still hasnt been solved 

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Message 7 of 9
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Re: Slow internet and cuts out intermittently for 10 seconds

ownstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1139000000238256 qam1
21470000002.438256 qam2
31550000002.538256 qam3
41630000002.238256 qam4
5171000000238256 qam5
61790000001.738256 qam6
7187000000238256 qam7
81950000001.740256 qam8
92030000001.738256 qam9
102110000001.238256 qam10
112190000000.726256 qam11
122270000000.234256 qam12
13235000000038256 qam13
14243000000-0.538256 qam14
15251000000-0.938256 qam15
16259000000-0.438256 qam16
172670000000.238256 qam17
182750000000.540256 qam18
192830000000.740256 qam19
202910000000.438256 qam20
212990000000.238256 qam21
223070000000.238256 qam22
233150000000.440256 qam23
243230000000.238256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.920144160815403
2Locked38.617914539596146
3Locked38.615956201515419
4Locked38.913329064371548
5Locked38.910305735203660
6Locked38.6795366292115
7Locked38.9664996253427
8Locked40.3590970541390
9Locked38.9528611936365
10Locked38.9446620228896
11Locked26.1287683547-1730237264
12Locked34.913867694507227
13Locked38.924747127086
14Locked38.923324567463
15Locked38.920892018365
16Locked38.617350555817
17Locked38.913624693899
18Locked40.310599882734
19Locked40.37946841899
20Locked38.95569281098
21Locked38.9402755824
22Locked38.9313114620
23Locked40.3297019575
24Locked38.9288717557

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000684.175512064 qam1
2394000693.9512032 qam7
3461999204512064 qam3
4537001524.1512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
 
 
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Message 8 of 9
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Re: Slow internet and cuts out intermittently for 10 seconds

Network Log

Time Priority Description

08/09/2020 21:43:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 21:42:57noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 21:42:19Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 21:41:36Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 21:20:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 21:20:2Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 20:45:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 20:41:23Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 20:32:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 20:26:2Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 20:25:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 20:25:1Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 20:24:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 20:24:4Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 19:25:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 19:25:41Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 19:23:23Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 19:23:19Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 18:10:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/09/2020 18:09:50Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 9 of 9
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Re: Slow internet and cuts out intermittently for 10 seconds

Good Morning @TommyK1 

 

 

I am sorry to hear that you have had some issues with your broadband there. 

 

I am going to drop you a PM so that I can look into this further. 

 

Kind regards,

Zak_M  

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