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Slow download, super fast upload

Hi All,

Running the google speed test I'm recording down speeds of 2-10mMbps but upload speeds of 19-20Mbps.

I've got the hub in modem mode using a Netgear R8000 router. I have QoS turned off on the router. 

Is this issue simply to do with the number of devices accessing the network and bandwidth available?

Obviously while working from home and kids not at school things are going to be using more at once but I'm finding myself unable to run Zoom meetings reliably which is something required fro work.

The service status from VM on their site appears to be fine with no issues. 

I'm in a city centre location. 

Anyone else experienced this problem?

 

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Very Insightful Person
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Re: Slow download, super fast upload

Irs hard to guess whats casuing it unless you try hard wired striaght to the hub
I work for Virgin Media and my posts are my own opinions
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Re: Slow download, super fast upload

Thanks, unfortunately that's not really possible with the layout of the house.

Going to try a powerline adapter to see if that can help.
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Alessandro Volta
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Re: Slow download, super fast upload

No that won’t help it will show a slower speed.

you need to wire direct to the hub. 


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Re: Slow download, super fast upload

Thanks Gary, 

As I say, that's not possible due to the layout of the house.

Are you saying a powerline adapter wired to computer won't improve the results?

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Alessandro Volta
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Message 6 of 7
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Re: Slow download, super fast upload

It may do but not give you full speeds.


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Message 7 of 7
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Re: Slow download, super fast upload

It doesn't help whatsoever with diagnostics, perhaps purchase a long ethernet cable for testing

I work for Virgin Media and my posts are my own opinions
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