Hi, over the past couple of months I have experienced very slow WiFi when using my iPhone 7, all the other devices in my house work fine with no issues but mine and my girlfriends iPhones appear to have intermittent connection. I have tried the usual things, ensuring the router isn’t obstructed, turning off anything that could be interrupting the signal and even run some cables to some devices so the WiFi isn’t as busy but still my connect seems hit and miss. When my connection seems to drop I still have full signal showing on the phone, when I do a speed test it’s inconclusive, sometimes it won’t let me do a test at all and appears to have no internet and other times it does a test and starts slow 2-10mbps and builds up to the usual 100-200mbps yet my phone still struggles loading simple images or videos on the likes of YouTube/instagram. Please can anyone help or has anyone else experienced this before?
I have followed advice from other posts and change the SSID of my 2.4 and 5 channels unfortunately I’m still having issues. I’ve just run a speed test on my iPhone which brought back 4000ms before failing and at the same time I run one on my iPad which came back with 9ms with a 198mbps download. The problem appears to lay between my iPhone and the router, any ideas?
I'm really sorry to hear that you've been experiencing slow speeds when using your phone.. I'll certainly look into this for you.
I've run some checks on your modem/network segment and can't see any issues affecting your hub that would cause this. Can you try changing the wireless channel and see if this improves things? How are results with devices connected via ethernet?
I am having the exact same issue. Both my mum and I who use the same wifi have been experience almost no wifi on both our iPhones, despite sitting right next to the router. However our laptops are absolutely fine.
I phoned Virgin who did a speed test (via my laptop) and could only tell me that my connection was fine, which is infuriating because its not.
I use the 5g wifi, Ive rebooted the modem, Ive reset the network on my phone. Nothing seems to work.
Would be useful for Virgin to look into the issue further rather than just telling us our connections are fine because of laptop speeds and therefore no issue on their end.
It is definitely something that needs looking into properly, I’m still experiencing these issues so end up using more and more of my 4G data, I’ve tried everything but the WiFi seems totally hit and miss. I can run a test on my phone that shows I have 200mbps connection but an Instagram or YouTube video will hardly load if at all. Then I run a test 30 seconds later and the test fails to even start.
Come on Virgin Media there must be a solution to this issue... help?!
Tried to change the wireless channel, tried full factory reset and reset my phone to factory settings.
I’ve also change the 2g and 5g so it only stays connect to one rather than switching and still it’s hit and miss.
Ethernet connections appear to be fine it’s the WiFi connecting to iPhones that is the issue.
I’m at a loss, help??
This is odd for a Hub3 (sure its a hub3 ) but normal for SH2. Do you have other devices that are connected by wifi and are they performing satisfactorily ? Also do you have a friend/neighbour with a similar model/iOS of iPhone you can ask to see whether they can connect to your wifi network ok? If they can then its a setting on the iPhone that needs changing - f they can't too then its a Hub issue.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Yeah it’s definitely a HUB3, I replaced my SH2 last Christmas due to other issues and for a few months it seems to be fine until this issue developed.
Unfortunately I don’t have a neighbour with an iPhone but I do have an iPad running the same iOS, I can do a speed check on that which shows 210mbps and a speed check on my iPhone shows 40mbps, however when trying to load a website the iphone still struggles to load pictures. My girlfriend also has an iPhone 7 and experiences the same issues but at different times?! Hers can be working fine while mine not and vice versa.
I’m really struggling to narrow down what the problem is which as you can imagine is very frustrating.
I haven’t tried to turn off the ‘Smart Wifi’ before but just done it now so will update in afew days with the results