Menu
Reply
rahulsbisen
  • 6
  • 0
  • 0
Tuning in
185 Views
Message 1 of 7
Flag for a moderator

Slow Upload speed 1gbps plan

Hi,

I have been experiencing slow upload speed for some time. I had a 350Mbps connection and was getting 12-13 Mbps and I upgraded to 1 Gbps and while download speeds have been consistently high (350+ and 800+), upload has gone down to 8-9 Mbps.

I remember this wasn't an issue sometime back so my line was decent sometime back. Can someone help?

Details:

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000046.55120 KSym/sec64QAM2
22580000045.85120 KSym/sec32QAM4
332600000465120 KSym/sec64QAM3
44620000046.85120 KSym/sec64QAM1

 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

30402750000-6.436.6QAM25630
1138750000-6.936.6QAM2561
2146750000-7.136.4QAM2562
3154750000-6.936.4QAM2563
4162750000-736.6QAM2564
5170750000-6.936.6QAM2565
6178750000-7.236.6QAM2566
7186750000-7.236.4QAM2567
8194750000-7.236.6QAM2568
9202750000-7.336.6QAM2569
10210750000-7.436.6QAM25610
11218750000-7.436.4QAM25611
12226750000-7.736.4QAM25612
13234750000-7.836.4QAM25613
14242750000-7.736.4QAM25614
15250750000-7.536.4QAM25615
16258750000-6.736.4QAM25616
17266750000-6.236.6QAM25617
18274750000-5.436.6QAM25618
19282750000-536.4QAM25619
20290750000-4.936.6QAM25620
21298750000-4.636.6QAM25621
22306750000-5.136.4QAM25622
23314750000-5.636.6QAM25623
24322750000-6.236.4QAM25624
25330750000-6.336.6QAM25625
26370750000-6.136.6QAM25626
27378750000-6.436.6QAM25627
28386750000-6.436.6QAM25628
29394750000-6.436.6QAM25629
31410750000-6.236.6QAM25631

 

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33864K1680QAM4096424

 

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33Locked38-5.615661390
Tags (2)
0 Kudos
Reply
cje85
  • 2.59K
  • 162
  • 675
Trouble shooter
169 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Slow Upload speed 1gbps plan

A lot of people are struggling with upload speeds at the moment, it seems the capacity is being swamped in some areas with all the home working, video conferences etc. Is it any better at night?

On a different note, your downstream powers are too low on most channels (-6 is the lowest acceptable level). That may cause further problems.

0 Kudos
Reply
rahulsbisen
  • 6
  • 0
  • 0
Tuning in
162 Views
Message 3 of 7
Flag for a moderator

Re: Slow Upload speed 1gbps plan

Is there anything I can do to increase my powerlevels?

0 Kudos
Reply
cje85
  • 2.59K
  • 162
  • 675
Trouble shooter
103 Views
Message 4 of 7
Flag for a moderator

Re: Slow Upload speed 1gbps plan

There's nothing you can do, VM will need to send an engineer. If you wait for a couple of days someone from the forum team should respond and arrange it. You could also try calling VM but be prepared for a long wait, and often the call centre don't seem to recognise power level problems, so it's a waste of time.
0 Kudos
Reply
rahulsbisen
  • 6
  • 0
  • 0
Tuning in
92 Views
Message 5 of 7
Flag for a moderator

Re: Slow Upload speed 1gbps plan

Managed to fix the power levels by removing the splitter which was not being used for anything (from previous owner's installation). It has been like this for 3 years and I didn't realise it was bad. Downloads and uploads have been fine till now.

I also realised my upload gets better really late at night so it might be a congestion issue.

Here are the new readings:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11387500006.137.4QAM2561
2146750000637.4QAM2562
31547500006.236.6QAM2563
41627500006.137.4QAM2564
5170750000637.4QAM2565
61787500005.737.4QAM2566
71867500005.737.4QAM2567
81947500005.837.4QAM2568
92027500005.937.4QAM2569
102107500005.837.4QAM25610
112187500005.837.6QAM25611
122267500005.637.6QAM25612
132347500005.637.4QAM25613
142427500005.737.6QAM25614
152507500005.936.6QAM25615
162587500006.437.4QAM25616
172667500006.837.1QAM25617
182747500007.636.6QAM25618
19282750000837.4QAM25619
202907500008.437.6QAM25620
212987500008.737.4QAM25621
223067500008.336.6QAM25622
233147500007.737.4QAM25623
243227500007.137.4QAM25624
253307500007.237.4QAM25625
263707500006.737.4QAM25626
273787500006.637.4QAM25627
283867500006.937.4QAM25628
293947500007.337.6QAM25629
304027500007.637.6QAM25630
314107500007.637.4QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.35598800
2Locked37.35598800
3Locked36.60965300
4Locked37.355988420
5Locked37.35598800
6Locked37.35598800
7Locked37.35598800
8Locked37.35598800
9Locked37.35598800
10Locked37.35598800
11Locked37.63627600
12Locked37.63627600
13Locked37.35598800
14Locked37.63627600
15Locked36.60965300
16Locked37.35598800
17Locked37.09270100
18Locked36.60965310
19Locked37.35598800
20Locked37.63627600
21Locked37.35598800
22Locked36.60965300
23Locked37.35598800
24Locked37.35598800
25Locked37.35598810
26Locked37.35598800
27Locked37.35598800
28Locked37.35598800
29Locked37.63627600
30Locked37.63627600
31Locked37.35598800


3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33864K1680QAM4096424


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked397.8394184220

 

 

0 Kudos
Reply
rahulsbisen
  • 6
  • 0
  • 0
Tuning in
91 Views
Message 6 of 7
Flag for a moderator

Re: Slow Upload speed 1gbps plan

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

139400000435120 KSym/sec64QAM2
22580000042.55120 KSym/sec32QAM4
33260000042.85120 KSym/sec64QAM3
44620000043.35120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0010
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
0 Kudos
Reply
rahulsbisen
  • 6
  • 0
  • 0
Tuning in
39 Views
Message 7 of 7
Flag for a moderator

Re: Slow Upload speed 1gbps plan

Upload speed is still slow. I noticed 32 QAM on upstream channels and lot of T3 timeouts. Can someone help?

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000043.35120 KSym/sec64QAM2
225800000435120 KSym/sec32QAM4
332600000435120 KSym/sec64QAM3
44620000043.55120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0020
3US_TYPE_STDMA0000
4US_TYPE_STDMA00120
0 Kudos
Reply