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Slow M350 download speed

Hello,

For the past few weeks we got the download speed quite slow, usually between 10mb and 35mb also sometimes during the day it just disconnect all the device in the same time for few seconds. We got already a technician few months ago who applied (I think is called) an attenuator behind the router (Hub 3). 

This is the speed test via ethernet cable and the router status

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1411000000-435256 qam31
2195000000-1.735256 qam8
3203000000-2.234256 qam9
4235000000-3.734256 qam13
5243000000-4.234256 qam14
6251000000-3.934256 qam15
7259000000-3.534256 qam16
8267000000-3.534256 qam17
9275000000-335256 qam18
10283000000-2.735256 qam19
11291000000-2.735256 qam20
12299000000-2.235256 qam21
13307000000-235256 qam22
14315000000-2.235256 qam23
15323000000-235256 qam24
16363000000-435256 qam25
17371000000-4.235256 qam26
18379000000-435256 qam27
19387000000-4.235256 qam28
20395000000-3.933256 qam29
21403000000-3.734256 qam30
22211000000-2.925256 qam10



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked352050
2Locked34.97460
3Locked3512440
4Locked34.97730
5Locked34.47590
6Locked34.96250
7Locked34.94220
8Locked351730
9Locked351120
10Locked35.5690
11Locked351190
12Locked351080
13Locked35.7180
14Locked35.5200
15Locked35.5130
16Locked351110
17Locked351300
18Locked35.5620
19Locked351270
20Locked33.853080
21Locked35940
22Locked352170

  Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1461999884.5512064 qam3
2394000004.5512064 qam4
3536999494.65512064 qam2
4603000194.85512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
sgvca69834ncxv9873254k;fg87dsfd;kfo



Primary Downstream Service Flow

SFID18547
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID18546
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

Thanks in advance

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Re: Slow M350 download speed

stats fine. Wireless or wired speed test

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