This is the speed test using the computers 1gig Ethernet port. Connected directly to the hub. Hub set to modem mode. 1 Ethernet cable attached to the hub and nothing else
To answer your question I was originally using cat 5e cables. I then purchased brand new cat 6 cables but it hasn’t made any difference
i have now ruled out the computer by using multiple systems and devices including games consoles which also max out at the exact same speed.
i have tested 3 different computers even getting a Mac book to rule out windows which all max out at the exact same speed connected directly to the hub in modem mode 1 Ethernet connection from the hub to the computer
I have tried in safe mode with networking with the hub in modem mode with the same results
i have ruled out the cables by swapping the cat 5e ones I was using with brand new cat 6 cables - even a new one supplied by the engineer today and they all max out at the same speed
and I have ruled out the Ethernet port on 2 systems by using a usb3 to gigabit adapter which gave a little better results but still now where where they should be
it looks like the engineer washed his hands of it because there’s no wifi issues and the speed to hub is fine. However there is absolutely no explanation for why the Ethernet ports max out at the same speed on all devices even in modem mode and connected directly to the hub
and yes I can see why it would be thought that this might be windows that’s causing it but this is even on non windows devices and they are all maxing out at around 155mbps
in fact the engineer even advised as long as the speed to the hub doesn’t fall below 750 then don’t worry about it…..which really isn’t helpful when I’m only getting. 10% of what the speed should be between the hub and anything i connect to the hub
But there is clearly an issue somewhere that isn’t the cabling because there’s nothing else connected and different cables are being used….It isn’t the system because it’s different systems and devices… it isn’t even the Ethernet port because I’ve ruled that out as well by using a usb3 to gigabit adapter ..::it isn’t OS related because it’s both windows and non windows devices…..it isn’t something else in the network because I’ve connected only one device to the hub in modem mode…
i would understand if the speeds fluctuated between devices… I would understand if one device got the expected speed and the others didn’t….I would understand if the hub was connected to a whole network and worked when connected directly to the system
what I don’t get is why every single device attached to the hub gets almost the exact same speed through any Ethernet cable and any port on the hub regardless if the hub is in modem or router mode and regardless of the device connected
to be honest if I wanted 155 mbps Ethernet network connection to the internet I would have bought a 155 mbps package and to say yeah you’re getting full speed to the hub so there’s not a problem like the engineer said this morning isn’t really good enough when I can’t use it…
.to put it in context it would be like buying a bottle of wine at a restaurant and then only being able to get a 10th of a glass and the waiter taking it away saying yeah well we supplied a full bottle so there’s not a problem of you want more you need to buy another bottle..
the only plausible explanation is that the hub is limiting the Ethernet speed somehow…the results across maybe 8 devices I have had connected at various times all maxing out at the exact same speed are far too consistent for it to be anything else…in fact when I was in chat before the engineer was booked they couldn’t even see anything connected to the Ethernet. In modem mode if I go into the router information it shows 0 Ethernet connections even with a device connected to the hub
Wifi results are fine. On wifi 5 I wouldn’t expect much more
all 4 ports on the hub show the exact same whether in router mode or modem mode. Always 155mbps. Tested in 2 different browsers with the same results. Different speed tests give the same results. Sam knows….ookla….fast.com all return the exact same speeds….even tried google dns server to test and the results are the same
i have now tried more brand new cables this time cat 7….direct to the hub. One Ethernet connection only between the device tested and the hub. Everything else disconnected. Router and modem mode. so there is absolutely no earthly way dozens of cables are all faulty. To recap my old cat 5e cables were tested first. Then brand new cat 6 cables tested. Then the engineers own cable. Then brand new cat 7 cables
its not windows because the exact same download speeds are received on non windows systems and devices. Mac book tested. 3 different notebooks. PS4 ps5 Xbox one and Xbox one x and all have the exact same 155 mbps speed through Ethernet
The Ethernet ports themselves have been ruled out because I’ve used a usb 3 to gigabit network port dongle. Between the devices I get 1gig using the same cables so it’s 100% not the Ethernet ports
it’s not anything on my network because the only thing connected to the hub is the device and it’s been tested both in router and modem modes and anyway on my network between devices I get 1 gig network
Every device I connect shows it’s a 1gig green led connection on the network port
there is literally nothing else I can test and the only thing not ruled out is the hub itself. The device network led shows a 1 gig connection between the device and hub. But it’s just not getting 1 gig sent to it. the only explanation I have is that the hub is limiting the data speed on Ethernet when every single device is getting almost exactly the same speed pushed to it. Either that or the network ports in the hub ….one or all of them… is faulty causing a limit of 155 mbps… Factory reset hasn’t helped. I understand the engineers box showed 1 gig connection. but then so do my Ethernet ports when I look at the connection led but there just isn’t 1 gig been sent from the hun…..not even once on any device at all….the closest to 1 gig through Ethernet I have had is 200 mbps on a couple of teste
i am at a total loss here
Actually came across an interesting post in one of the 500+ threads about slow Ethernet here…..symptoms are pretty much identical
could this be the problem ????? Although concerning this post was in June advising a proper fix in August
maybe since it’s been confirmed in June there is an issue with Ethernet speeds I should my bill reduced to £6 a month Due to the issue that you have confirmed I can only use 10% of the connection you provide to the hub ????
or better still just provide me with the resolution
@Eddie12341 wrote:
You can see your download latency is high meaning something is limiting your speed as a single queue buffer it maybe something beyond the hub it may be a DDoS over many IP bring the speed down under a HFQ type QoS/BWM the speed to hub is a lie in that we really don't know how VM have implemented it.
Downloading 10 gig test file ….why am I not shocked to see 158 mbps
I think that by the first two tests immediately after resetting the hub returning a 1 gig speed tsst before going back to 155 mbps after a couple of minutes not only once but multiple times has just proven that it’s the hub starting off fine and providing a full ethernet speed but then flicking over and limiting the speed after a few minutes and it’s always the exact same speed give or take a couple of mbps it NEVER differs
Might be getting 1 gig to the hub but nowhere in virgins documentation does it say it will be limited from the hub at 155 mbps and you have already confirmed there is an issue with limited ethernet speed in June….therefore you are not providing the service I am paying for….send an engineer to resolve it….send me a resolution….reduce my bill by 90% to reflect the 90% reduction of service until you do provide a resolution or get someone to contact me regard cancellation with 14 days for not providing the paid for service. I await your response
