Virgin Media Community

[RoyKato]

Good day all,

My broadband is suffering from heavy performance issues in the last 3 days, where I've seen slowdowns with both wired and wireless devices.

I have extracted the below Log, hoping this will give an hint of what's wrong (plenty of RS errors, unsure if this is the root cause):
VM Status checker states something different every time I run it, so I'd rather ask you experts.
I have performed the usual troubleshooting (rebooted the device earlier, checked cables).
Any other suggestions?

Thank you 🙂

-Rob

[Client62]

Check for latest on local faults via 0800 561 0061 - it is a automated service.

[RoyKato]

Thank you - I have called and seems no area issues are present. 

It might be an issue with my device then? 

[Client62]

If your Hub is in Router mode it can be speed tested with :

https://www.samknows.com/realspeed/

[Kain_W]

Hi there RoyKato,

Thanks for your post and welcome back to the community.

Sorry to hear that you're facing problems with the service, just from checking our service I can see that you are currently affected by an SNR area fault.

The estimated fix time set for this currently is the 13th March at 13:10.

Our team will be working to resolve this matter as soon as they can.

Regards,

[RoyKato]

Hi Kain

Thank you for your reply. 

I will check by then and hopefully notice some positive differences. 

Cheers!