Slow Broadband (both WiFi / LAN) - Many RS Errors

[RoyKato]

Good day all,

My broadband is suffering from heavy performance issues in the last 3 days, where I've seen slowdowns with both wired and wireless devices.

I have extracted the below Log, hoping this will give an hint of what's wrong (plenty of RS errors, unsure if this is the root cause):
VM Status checker states something different every time I run it, so I'd rather ask you experts.
I have performed the usual troubleshooting (rebooted the device earlier, checked cables).
Any other suggestions?

Thank you 🙂

-Rob

[Client62]

Check for latest on local faults via 0800 561 0061 - it is a automated service.

[RoyKato]

Thank you - I have called and seems no area issues are present. 

It might be an issue with my device then? 

[Client62]

If your Hub is in Router mode it can be speed tested with :

https://www.samknows.com/realspeed/

[Kain_W]

Hi there RoyKato,

Thanks for your post and welcome back to the community.

Sorry to hear that you're facing problems with the service, just from checking our service I can see that you are currently affected by an SNR area fault.

The estimated fix time set for this currently is the 13th March at 13:10.

Our team will be working to resolve this matter as soon as they can.

Regards,

[RoyKato]

Hi Kain

Thank you for your reply. 

I will check by then and hopefully notice some positive differences. 

Cheers! 

[RoyKato]

Hi team, 

Seems I'm experiencing again some sort of congestion. 

I will paste the broadband quality monitor screenshot - I can see high latency and some packet loss. Please let me know if you need further information. 

 

[Natalie_L]

Hello RoyKato, 

Thanks for reaching back out to us here on the Community.

I am very sorry to hear you are still experiencing issues with your service. 

On checking the service from our side, I can confirm the previous outage has been resolved.

With this being the case, can you please expand on the current issue. How long has this been happening for? Have you seen any improvements over the weekend? 

Thanks,