Virgin Media Community

[richo106]

Hi

I have the oophm deal with 500mb broadband

Over the last couple of weeks I’ve noticed slow broadband speeds. On my phone getting around 20-40mb and the wired connection on both PlayStation and laptop is 80-90mb.

I’ve followed guides online, tightened connections, re started hub and reset hub and still no difference in speeds.

any help or advice please

many thanks 

[tehwolf]

The WiFi speeds suggest that you are only connecting via the 2.4 ghz band and the wired speeds suggest that the connections are only negotiating at 100mb. 

check the “connected devices” page on the hub to confirm. 

[richo106]

On the hub both 2.4 and 5Ghz are enabled

regarding the wired connections, is this easy to check? Is there a way to change this?

thanks

[tehwolf]

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@richo106 wrote:

On the hub both 2.4 and 5Ghz are enabled

regarding the wired connections, is this easy to check? Is there a way to change this?

thanks

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They may be enabled, but see what you’re actually connecting to - the connected devices page mentioned in my previous post will show this as well as showing what speed the wired devices have negotiated...