on 18-04-2020 00:38
I just moved to a new housing area and got VM installed last week as it was reliable previously. I’m on the same internet plan of 100mb. However, I’ve got issues whenever I’m using Zoom/Skype/Whatsapp video call as the call will just drop out and laggy. It’s never an issue streaming YouTube or Netflix, just for video conferences/calls. Tried Using Speedtest.net but both download and upload speeds are fine. Not sure where the issue is coming from. I saw some other people having the same issue on this forum. As currently I’m working from home, it’s really necessary to have stable connection for video conference.
on 18-04-2020 00:50
Hi, we've seen problems where certain sites like Zoom are being blocked by childsafe settings on my.virginmedia. Not sure that this would solve your problems but worth giving it a go. Maybe also clearing your web browser cache as well
Regards
Rich
Here to help! Im a Field Technician helping out from home.
on 03-06-2020 15:38
Did you ever get to the bottom of this?
I have had virgin media 100mb provided and paid for by my company and moved it into my own name last Friday which involved a new install and router. The internet works well and wifi is fine but ever since Friday my Microsft Teams calls are freexing and dropping which never happened before. Any ideas?
on 03-06-2020 15:46
Connect with a cable rather than WiFi
on 03-06-2020 16:27
I am, and have also tried it on a different machine using wifi with exactly the same issue.
on 06-06-2020 11:09
Welcome to our Forum millstone250 and sorry to hear that your connection isn't behaving as expected when your using Video Conferencing services. Can I ask whether it does the same if you was to watch video online or stream for example? I ask because I've looked at your network details and there is nothing alarming and there are no errors that I can see.
Please give us more information so we can help.
Thanks,
Lisa
on 11-06-2020 10:53
Hi,
Since my post the Virgin engineers have been out completed a nmber of check and swapped the Hub out for a new oe - and still the problem continues. Streaming from YouTube, Netflix etc is fine it is live video and voice that has problems.
It is as if Virgin contentions do not allow for efficient use of the internet for homeworkers in these Covid times.
on 11-06-2020 10:54
Try modem mode with your own router.
on 25-10-2020 05:58
we have been experiencing the exact same as have our neighbours also with virgin. We also got a new hub sent out and it has made no difference. Video streaming and download is not a problem but TEAMS calls in particular, but also Zoom, are continuously failing. It is getting to be quite embarrassing for work. When I’ve been away and using a non virgin connection, it seems to work fine!
if virgin don’t come up with answers soon it will have to mean we will move to a new provider.
and I find responses like “connect with a cable” really unhelpful.
@millstone250 wrote:Hi,
Since my post the Virgin engineers have been out completed a nmber of check and swapped the Hub out for a new oe - and still the problem continues. Streaming from YouTube, Netflix etc is fine it is live video and voice that has problems.
It is as if Virgin contentions do not allow for efficient use of the internet for homeworkers in these Covid times.
had a new hub sent out. Made no difference.
25-10-2020 08:34 - edited 25-10-2020 08:36
@Jputzel wrote:we have been experiencing the exact same as have our neighbours also with virgin. We also got a new hub sent out and it has made no difference. Video streaming and download is not a problem but TEAMS calls in particular, but also Zoom, are continuously failing. It is getting to be quite embarrassing for work. When I’ve been away and using a non virgin connection, it seems to work fine!
if virgin don’t come up with answers soon it will have to mean we will move to a new provider.
and I find responses like “connect with a cable” really unhelpful.
@millstone250 wrote:Hi,
Since my post the Virgin engineers have been out completed a nmber of check and swapped the Hub out for a new oe - and still the problem continues. Streaming from YouTube, Netflix etc is fine it is live video and voice that has problems.
It is as if Virgin contentions do not allow for efficient use of the internet for homeworkers in these Covid times.
had a new hub sent out. Made no difference.
Connecting with a cable is a helpful response. You can also try modem mode with your own router attached.
The virgin hubs are basic, cheap residential devices and they’re not meant for permanent home working.
It also isn’t grounds for leaving penalty free.