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syukrirw9
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Skype, Zoom, Video conferencing issues drop outs and freezes

I just moved to a new housing area and got VM installed last week as it was reliable previously. I’m on the same internet plan of 100mb. However, I’ve got issues whenever I’m using Zoom/Skype/Whatsapp video call as the call will just drop out and laggy. It’s never an issue streaming YouTube or Netflix, just for video conferences/calls. Tried Using Speedtest.net but both download and upload speeds are fine. Not sure where the issue is coming from. I saw some other people having the same issue on this forum. As currently I’m working from home, it’s really necessary to have stable connection for video conference. 

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BumbleVMTech
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Re: Skype, Zoom, Video conferencing issues drop outs and freezes

Hi, we've seen problems where certain sites like Zoom are being blocked by childsafe settings on my.virginmedia.  Not sure that this would solve your problems but worth giving it a go.  Maybe also clearing your web browser cache as well 

 

Regards

Rich


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millstone250
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Re: Skype, Zoom, Video conferencing issues drop outs and freezes

Did you ever get to the bottom of this?

I have had virgin media 100mb provided and paid for by my company and moved it into my own name last Friday which involved a new install and router. The internet works well and wifi is fine but ever since Friday my Microsft Teams calls are freexing and dropping which never happened before. Any ideas?

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gary_dexter
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Re: Skype, Zoom, Video conferencing issues drop outs and freezes

Connect with a cable rather than WiFi 


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millstone250
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Message 5 of 17
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Re: Skype, Zoom, Video conferencing issues drop outs and freezes

I am, and have also tried it on a different machine using wifi with exactly the same issue.

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Lisa_CC
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Message 6 of 17
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Re: Skype, Zoom, Video conferencing issues drop outs and freezes

Welcome to our Forum millstone250 and sorry to hear that your connection isn't behaving as expected when your using Video Conferencing services. Can I ask whether it does the same if you was to watch video online or stream for example? I ask because I've looked at your network details and there is nothing alarming and there are no errors that I can see.

 

Please give us more information so we can help.

 

Thanks,

 

Lisa

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millstone250
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Re: Skype, Zoom, Video conferencing issues drop outs and freezes

Hi,

Since my post the Virgin engineers have been out completed a nmber of check and swapped the Hub out for a new oe - and still the problem continues. Streaming from YouTube, Netflix etc is fine it is live video and voice that has problems.

It is as if Virgin contentions do not allow for efficient use of the internet for homeworkers in these Covid times. 

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gary_dexter
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Re: Skype, Zoom, Video conferencing issues drop outs and freezes

Try modem mode with your own router. 


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Jputzel
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Message 9 of 17
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Re: Skype, Zoom, Video conferencing issues drop outs and freezes

we have been experiencing the exact same as have our neighbours also with virgin. We also got a new hub sent out and it has made no difference. Video streaming and download is not a problem but TEAMS calls in particular, but also Zoom, are continuously failing. It is getting to be quite embarrassing for work. When I’ve been away and using a non virgin connection, it seems to work fine! 

if virgin don’t come up with answers soon it will have to mean we will move to a new provider. 

and I find responses like “connect with a cable” really unhelpful. 


@millstone250 wrote:

Hi,

Since my post the Virgin engineers have been out completed a nmber of check and swapped the Hub out for a new oe - and still the problem continues. Streaming from YouTube, Netflix etc is fine it is live video and voice that has problems.

It is as if Virgin contentions do not allow for efficient use of the internet for homeworkers in these Covid times. 



had a new hub sent out. Made no difference. 

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gary_dexter
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Message 10 of 17
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Re: Skype, Zoom, Video conferencing issues drop outs and freezes


@Jputzel wrote:

we have been experiencing the exact same as have our neighbours also with virgin. We also got a new hub sent out and it has made no difference. Video streaming and download is not a problem but TEAMS calls in particular, but also Zoom, are continuously failing. It is getting to be quite embarrassing for work. When I’ve been away and using a non virgin connection, it seems to work fine! 

if virgin don’t come up with answers soon it will have to mean we will move to a new provider. 

and I find responses like “connect with a cable” really unhelpful. 


@millstone250 wrote:

Hi,

Since my post the Virgin engineers have been out completed a nmber of check and swapped the Hub out for a new oe - and still the problem continues. Streaming from YouTube, Netflix etc is fine it is live video and voice that has problems.

It is as if Virgin contentions do not allow for efficient use of the internet for homeworkers in these Covid times. 



had a new hub sent out. Made no difference. 


Connecting with a cable is a helpful response. You can also try modem mode with your own router attached.

The virgin hubs are basic, cheap residential devices and they’re not meant for permanent home working. 

It also isn’t grounds for leaving penalty free. 


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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