Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
202 Views
Message 1 of 3
Flag for a moderator

Sky Q Connection to 3.0 Hub

Just had a 3.0 Hub installed and my Sky Q box won’t connect to it and as a consequence I have lost the connection to my sky mini box. A local satellite engineer tells me Virgin can alter the router settings to allow the connection to happen. Is that correct? If not can anyone help me out? All other devices in the property connect without any problems.

0 Kudos
Reply
Highlighted
  • 2.56K
  • 389
  • 525
Trouble shooter
192 Views
Message 2 of 3
Flag for a moderator

Re: Sky Q Connection to 3.0 Hub

HI ChrisHarrison06,

How are you trying to connect the Sky Q ?   Sky Q will only connect on 2.4Ghz on a non-Sky router.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
174 Views
Message 3 of 3
Flag for a moderator

Re: Sky Q Connection to 3.0 Hub

Thank you Dave. As I understand it the router works on either 5 GHz or 2.4 GHz depending on distance from the router. So the Sky Q is some distance from the router so would it not automatically go to 2.4 to accept something that only connects at 2.4? Sorry I am no expert just a frustrated amateur trying to get these things to work. Chris

0 Kudos
Reply