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Sky Puck won’t connect to Virgin Wifi

Joining in

The new Sky Puck I have bought won’t connect to the WiFi and Sky says there is a problem with the broadband. Other devices are connected to the WiFi in the house inc Sky Glass downstairs in the house no issues.

The extra puck is in the office upstairs next to the TV  and within 3m of the extender .

I have reset everything inc the extender and  the puck etc and there are no local problems with Broadband service.

Any ideas welcome. 


Forum Team
Forum Team

Hey there @TAM5, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the Sky Puck 😞 I've had a look on our end and can't see any issues with the broadband.
May I ask if you've been able to contact Sky about the puck not connecting? Let us know.

Kind regards,

Forum Team

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Apparently it’s the broadband bandwidth so getting Virgin Boosters/pods to see if that helps. The signal is too weak for the puck I’m being told by Virgin so boosting the signal will hopefully help.

Very Insightful Person
Very Insightful Person

But you already have an extender ?  How is it connected ?

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Thank you for that information TAM5. Please do let us know how the boosters go.