Virgin Media Community

[Jsquires1990]

Had Sky Glass since launch working perfectly on my VM BB connection. 

The past few days I have noticed the Glass isn't showing images and app logos correctly and access to Peacock is restricted. 

Sky say the service is fine, I believe them my dad has Glass (plus net) and Sister (BT) its all fine no issues to report. 

What could cause these sorts of issues (way above my level of understanding) and who is responsible for correcting them?

[Anonymous]

I sense it is your device ie Sky Glass. Sky Help on Twitter suggest physically unplugging it for five minutes and then reconnecting again. 

[Roger_Gooner]

Is the Sky Glass connected to the hub with an Ethernet cable? If not, do so.

[Jsquires1990]

So have rebooted the hub and router then the tv!

Also, the hub is in modem connected to Nighthawk r7000 with ethernet to tv. 

Im at a loss!

[Roger_Gooner]

I suggest a direct connection between the Sky Glass and hub to see if your problem disappears.

[Jsquires1990]

Also I use primary DNS - 1.1.1.1 and secondary DNS - 8.8.8.8

[Jsquires1990]

It doesn't!

---

@Roger_Gooner wrote:

I suggest a direct connection between the Sky Glass and hub to see if your problem disappears.

---

[Jsquires1990]

I think this is looking more likely to be a Sky issue than a network issue with VM

[Roger_Gooner]

An access problem to Peacock certainly looks like a problem for Sky to resolve.

[Anonymous]

Doing a search on skyglass on Twitter points to loads of teething issues and instability. I also suggest approaching Sky Help. Good luck.