Hi,
Apologies if I have got this wrong but do you mean the VM Connect App? I found that the app would only connect if the device hosting the app is connected to the 5.0ghz WiFi network.
Hope that helps,
Bill
I do not work for VM. Services: 2 x HD TV (+ Sky Sports & Movies & BT sport), x2 Tivo boxes (WiFi) Hub5, Talk Anytime Phone, o2 Mobile SIM on iPhone, unlimited data, texts & minutes.