We’ve had work done in house over past few months and moved out whilst it was being done. The electrician moved the Virgin cables to a new cupboard and put in some Cat6/Coax etc. The units we have are
Hub 3 supplied from a Tratec FDU-51 4 Way Distribution Unit
We also found another unit (I think an older unit) that was under the floor - Technetix IPI-51 Isolator / Power Inserter - not used currently
We also have found a coax cable which has a two inch long barrel covered by plastic protector in-line in the middle of the cable - Teleste ASH-GISX101-VM01 5-1700Mhz Withstand Galvanic Isolator
I’m sure we also had a cable that ran from a socket in the living room under the house. We were originally an NTL customer in early 2000s and then moved to Virgin and moved to 600Mb Broadband. If this supply was switched off then it caused issues with the TV.
Now we are back in, the Broadband has been ok but been stopping occasionally but the TV boxes are showing network errors and is only reaching 16% on channel refresh and no TV or catchup etc. Can anyone please let me know what the power cable looked like please and where it went to so we can search for it. It was not like those other supplies noted on other posts where the Coax came out of the power unit - this was more like a charger socket with a thin power cable coming out of it.
Cant helps re the cabling but... some basic questions.
What VM TV boxes are they - TiVo/V6/360? How many of each?
Are they all connecting to the Hub on ethernet cables or wifi ?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Most online info shows the power being fed via the coax. Some newer splitters seem to use a conventional DC power supply.
Does your splitter unit actually have a conventional DC 'barrel' type power socket anywhere on it? Maybe below the raised section in the RHS, if it is anywhere?
Your error codes seem to refer to both issues with the coax connection and the network connection.
Has your electrician installed his own new network and new coax cables or simply moved those belonging to VM? How confident are you in the abilities of your electrician's network and AV cabling? Without the power supply I assume you are just relying on passive splitting by the unit which will result in losses.
From the info I can find online, and above, it looks like the FDU-51 should be used in conjunction with the IPI-51 and a separate power supply unit to provide power to the FDU-51.
You could ask VM to come and review the setup for a £25 non-fault call out but they may take a dim view of any DIY cabling of the connections which they advise against in their T&Cs.
Some of the regulars on here will know more about the details of the splitter setup and may add something more specific and more useful!
You'll have to wait and see if anyone else in-the-know responds and can advise. Some other online pic's (of a later splitter unit) do show a conventional-looking power supply feeding power via the coax. Maybe at some point along the way you had one of those fitted but only you would know what you have had in the past.
In any event, I am guessing that the the FDU-51 splitter is probably quite an old device now and the power supply for it is probably quite a specific thing for that particular unit (the PDF link above mentions a PSA-1503 with 15V ac output, which I doubt you will readily replace unless you can find an old one via eBay etc.).
You maybe need an up-to-date replacement model of splitter/power supply from VM.
In the image example at message #6 that is a DC power supply (not AC) and a later model of splitter unit but such a thing may exist for your unit.
I would be doubtful the offshore telephone support would even know what a splitter is, let alone the finer points of what power supply is required!
If you wait for a reply here in a day or two from the VM forum team you are more likely to get useful help (or from one of the other forum members such as VIP member jb66 who I think might know the answer to this). Might save you a frustrating and lengthy phone call!
Thank you for your post and welcome to the forums.
I am sorry to hear of the issues you've been faced with here. Upon looking at our system I can see you was able to contact the team and another appointment was arranged - can you let me know how that went?