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Shockingly slow broadband

I signed up to 200mbps broadband around 4 months ago and am getting between 25 and 50mbps on average. I've complained, I think, 4 times. No-one replies and nothing has been fixed.

Am I alone? 

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Alessandro Volta
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Re: Shockingly slow broadband

On a wired or wireless connection?


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Re: Shockingly slow broadband

it's wired

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Alessandro Volta
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Re: Shockingly slow broadband


@dbcar wrote:

it's wired


From what device?

What spec is the network card and cable being used as well?


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Re: Shockingly slow broadband

Hi,

I get different results. The virginmedia hub diagnostic tool gives me 100mbps for my iMac (wired) and 25-35mbps for other wireless devices (iPhones, iPads, etc).

Other speed tests on the wired iMac give me 25-50mbps (wired).

The wiring is via powerline plugs (500mbps) and Cat.5e ethernet cables. 

It's the fact that wired and wireless all fall so far short of 200mbps that make me assume it's a virginmedia issue, though I am not technically minded so haven't a clue why!

Thanks...

 

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Re: Shockingly slow broadband

remove the powerlines.
you need to connect directly to the hub with a gigabit network device to get a true test result

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Re: Shockingly slow broadband

Powerlines can be as bad as wireless if there's things like fridges, freezers etc on the same circuit. Sometimes you'll even lose connection for a small period. 

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Re: Shockingly slow broadband

The issue is the powerlines. Not the connection. 


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Re: Shockingly slow broadband

Ok thanks; I can try without the powerline but the wi-fi is just as slow on the other devices! So maybe there's more than one thing going on?

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Re: Shockingly slow broadband


@dbcar wrote:

Ok thanks; I can try without the powerline but the wi-fi is just as slow on the other devices! So maybe there's more than one thing going on?


Probably.

And it can be resolved by getting your own (better) router or a mesh system and running the hub in modem mode. 


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