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“Settings password” incorrect

I’m trying to use the “Connect App” to test my signal, but I’m stuck at The Hub Information step. I’m not able to proceed because my “Settings Password” is incorrect, although it’s the password on the sticker on back of the router. Anyone experiencing the same issue? Thank you 

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Alessandro Volta
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Re: “Settings password” incorrect

The admin password? And not the wifi password?

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Alessandro Volta
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Re: “Settings password” incorrect

There are two passwords, make sure that you are using the correct one ...

Hub-3-Password

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: “Settings password” incorrect

Thank you so much for the quick reply. I did use the right password marked in the red border, but it's still not working. I even rebooted the router, but it didn't work for me

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Alessandro Volta
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Re: “Settings password” incorrect

It may be a good idea to carry out a factory reset on the Hub …

DO NOT DO THIS if the password on the base of the Hub is not legible or missing.

Instructions for Hub 3

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your system again.

***** It may take 2 or 3 resets to get the Password to work *****

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: “Settings password” incorrect

Thank you! This worked. I had to reset multiple times!

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