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Settings password for router not working


I have a hub 3.0 and my settings password is not working, i have tried turning it off and on again. I have also tried factory reset 3 times and I am still being told my password is incorrect. I am definitely using the settings password that is on the bottom of my hub. Is there anything else i can try.

I have tried getting help via message us, been through the bot security questions and told that they will connext me to someone who can help futher. I have been sat for over an hour now waiting and getting very frustrated.

Any help appreciated

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Alessandro Volta
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Re: Settings password for router not working

Do a factory reset on the Hub using this exact method  …

DO NOT DO THIS if the password on the base of the Hub is not legible or missing.

Instructions for Hub 3

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your system again.




Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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