Setting up a Pod

[monet208]

Just replaced my booster with a Pod

The booster did not work initially because it was put in a socket in the dining room that was not on the same ring circuit as the router unit

( our house was extended with a new ring  circuit in the extended part of the house -dining room)

So I plugged in the kitchen which has the original ring circuit and it worked well but communication with the wireless security camera outside the dining room was intermittent 

Does the same rule apply to the Pod as it would be better for us to plug it in the dining room( new ring circuit) as it would be nearer the external wireless security camera

thanks

[Adduxi · Accepted solution]

As far as I know the Pods do not use the house wiring for transmission between devices.  They just relay the wifi signal between the Pods and the Hub.

The important thing is distance, as the Pod should be placed halfway between the Hub and the black spot.

[Ayisha_B]

Hi @monet208,

Welcome back to our Community Forums and thanks for your post. 

In regards to setting up and finding the  best spot for your intelligent WiFi Pod, we suggest the following:

• Make sure to keep the WiFi Pod out in the open.
• Place them no more than one floor or two rooms away.
• Plug in the new WiFi Pod halfway between the Hub and where you’re experiencing poor WiFi as already mentioned by @Adduxi 🙂 
The WiFi Pod light will flash for up to 10 minutes while connecting, and go off when it’s ready. Please give your Pod up to 24 hours to do its thing. If your WiFi coverage doesn’t improve after 24 hours, try plugging the WiFi Pod into a few different places around your home to find out what gives you the best coverage.

I hope this helps and do let me know if you need any further assistance.

[monet208]

Thanks Aiysha

i have the pod working now and it has elongated on dead spot

But I have another dead spot in the house

i understand from setting up my new contract I can have up to. 2 more pods

whan and how do I order another one for the other dead spot???

Thankyou 

david

[monet208]

Elongated the first dead spot

not

elongated!!

[monet208]

Eliminated 

not elongated!!!

[Carley_S]

Hi @monet208

Pesky autocorrect!
If you have another black spot in the home, I can order another pod for you if you like? We'll need to continue this conversation via private message so I can locate your account and order the pod for you. Please look out for my PM in your inbox. 

[Carley_S]

Thank you for that monet208. 

I have ordered you the 2nd pod as requested. You should receive a yodel tracking number that you can track via the Yodel website, you can also manage your orders on your online account here. If you have any other questions or concerns, please do not hesitate to contact us again on community, we'll be here to help 🙂

[monet208]

Many thanks

great service 😀😀😀

[Ayisha_B]

Our pleasure 🙂 

Hope you have a lovely evening @monet208