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AJ13
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Service of installation

How can I speak to person (not a virgin stock computer answers) about my router not transmitting to greater than 2 metres. My devices (mobile phones, laptops, tablets, printer, television etc.). I believe there is a fault with the router. For information, the Virgin network was down in my postcode (DN37 9PG) area about 4 weeks ago and I have had problems ever since. HELP I AM GETTING VERY FRUSTRATED WITH VIRGIN AND WILL HAVE TO CONTACT OTHER PROVIDERS IIF IT IS NOT SORTED.

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jbrennand
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Re: Service of installation

If you want help from the community on here then post up more specific details of the issues.

Wif issues are a common problem on here but first, do you have the same problems on an ethernet cable connected device at the same time. And what do the various Hub lights show/do at these times?

If you just want to speak to a VM person they take 5-10 days to respond here.

Or you can call it in on 150 (VM Phone) or 0345 454 1111 (any other phone) and see what they say when they test the connection. Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly. Although some people are still reporting getting through fine at other times with no long waits

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue. Or try options 1,1,4,4, “thinking of leaving” - they usually pick those calls up quickly and then transfer you to the appropriate queue (or cut you off !).

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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