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Service drops every evening at ~1030pm

For the last few days, my broadband connection has been dropping out and the hub has rebooted itself. Some days it takes longer than others for the service to come back up. I was wondering if anyone else is having this issue at the moment. Of course trying to get in touch with VM is nearly impossible at the moment.

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Re: Service drops every evening at ~1030pm

How are you connecting your device, Wi-Fi or ethernet cable ?

 

It can be difficult diagnosing problems without some basic information.

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Service drops every evening at ~1030pm

HI there

I am having the exact same issue as are a few others.

https://community.virginmedia.com/t5/Networking-and-WiFi/Broadband-and-Phone-keeps-dropping-Area-ref...

Mine started on the 2nd Sept and have happen up to 8 times a day ever since.

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Re: Service drops every evening at ~1030pm


@BCEly wrote:

HI there

I am having the exact same issue as are a few others.

https://community.virginmedia.com/t5/Networking-and-WiFi/Broadband-and-Phone-keeps-dropping-Area-ref...

Mine started on the 2nd Sept and have happen up to 8 times a day ever since.


Have you actually started your own thread about your problem ?

Up to now all I have seen is that you have jumped into threads pointing out that your problems started when the Hub Firmware was updated. 

If you have a problem please start your own thread !!

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Service drops every evening at ~1030pm

Hi there

 

I didn't say it was when the firmware was updated.

I said I wondered if the firmware had been updated and then later went on to say that the firmware came out in January so I didn't think it was that.

But I haven't started my one thread as I initially I wanted to see if I was the only one and it's good to let others know you have a similar problem - In that way it gets traction.

If you feel it would be better then I'm more than happy to do that..

 

 

 

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Re: Service drops every evening at ~1030pm

Finally got though to VM, they are sending a new hub, if that doesn't fix it, an engineer visit will be required. So, looks like it's not a local issue, which is what I was trying to find out with the thread.

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