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ed262
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Service drop out PE2 area

We have been experiencing frequent internet drop outs which subsequently affects our phone line as well. This has been happening over the past 6 weeks. An engineer was booked to attend as it appeared there was an ‘outage’ in the area, the problem is still occurring, when contacting virgin through the 150 number a recorded message states you are updating the network and our postcode will experience interruption.How long is this interruption going to continue as I’m paying for an inferior service at present?

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Robert_P
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Re: Service drop out PE2 area

Hello ed262

 

Apologies for the service issues experienced and for any inconvenience caused, we appreciate you taking the time to raise this via the forums.

 

I've had a look at your account and connection and can confirm there are currently some ongoing work in your area, this is to resolve an SNR issue currently affecting the customer in your location. It is under reference F008910937 and has an estimated fix date of the 15th April at 4pm.

 

Rob

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