Hi all, I’m terrible with networking and never had to self install a fibre connection before. I chose the option as the property was eligible and I’d like our internet connection up and running as soon as possible.
However, checking the property’s inventory, I noticed that there is an Openreach phone socket installed and nowhere for a coax cable.
Does this mean we cannot install ourselves and need a technician to come round?
"checking the property’s inventory" - this wording is a red flag.
If this is rental property the landlord / letting agent must approve in writing and in advance any VM installation work that may involve digging of drives / paths / gardens / installation of external connection boxes / drilling through walls etc. If things go awry, the make good costs can be immense.
If that does not apply ...
New Install Assistance
Call the Pre-installation and delivery team on 0800 052 1734.
Explain what needs to be done and book and engineer visit.