a month ago
i have purchased a security camera that i have put at the front of the house, the wifi singal is not strong enough for connect via wifi so i have run an ethernet cable to it.
The camera is powered and i can see it listed in the connected devices however the app (via my phone, which is connected to the same network) does not see it on the network.
I'm wondering if there is some security issue that is preventing it for connecting? I'm not seeing anything in the settings that seems relevant.
Wonder if anyone else has had this problem or can suggest a fix?
Without knowing the make and model nobody will be able to help. If you post these, hopefully, we can find the manual online.
The model is - Goowls 1080P Pan/Tilt 2.4G WiFi Home Smart Security Surveillance IP Camera Wired
Amazon link - https://www.amazon.com/Security-Goowls-Surveillance-Waterproof-Detection/dp/B083J11JG8
Also the manual was useless and could barely string a sentence together
Can you disconnect the ethernet cable and move the camera closer to the Hub so that you can get a Wi-Fi connection and make sure the app works.
Then connect the ethernet cable and try again.
If that doesn't work, can you Login to the Hub Settings and navigate to the Connected Devices page - take note of the IP Address for the camera.
Open a browser up, type the IP Address into the URL bar in the browser and see if it connects to the camera.
Another thought, is the app designed to work from the WAN side of the Hub.