I have received an intelligent WiFi Pod form VM with my new Volt contract, plugged it in and it synced with my SuperHub3 and started to work almost immediately and appears to be very good. I requested a second Pod but this will not sync with the my SuperHub3. The first pod continues to work, so I know the SuperHub3 is configured correctly. I have called VM several times and been through the “standard” trouble shooting procedure (about 4 or 5 times now), including apparently provisioning it again (not sure how this might be possible if not connected unless there is a initial provisioning only protocol, maybe indicated by the colors of the flashing lights?). I even get a text message on my phone saying everything should be working now but unsurprisingly it’s not. The Pod just keeps pulsating green for about two/three mins and then white for about two/three mins and then repeating. The last time I called the assistant decided to send me a new Pod which arrived this morning and guess what, exactly the same issue. Called again, went through the same trouble shooting steps including provisioning again moving the Pod to different areas including the same room as the SuperHub3 but no further forward. I am know pulling my hair out. Any recommendations on what the issue could be, please. The first pod installed continues to work perfectly!!! Incidentally I am in the IT business and do know what I am doing. I have even tried connecting it directly to the SuperHub3 via Ethernet in case that would force it to sync but no. Apparently I am going to be called back by the second level support team (at their convenience within 24 hours) but I am unlikely to be at home when they call so I doubt they will be able to assist. HELP!!!!!
