SH4 - 2.4GHz wifi not visible to any devices

[johnnyboyc_uk]

Bit of a weird one this - have had the problem since I got the hub a few weeks back, but have put up with it until now; now it's irritating the beejeezus out of me.

The issue is that the 2.4GHz wireless 'doesn't work', that is, no devices that use that frequency will pick up the network.  5GHz is absolutely fine, it's just the 2.4.

I've tried a factory reset, fiddled with Wireless mode (802.11 blah blah blah), changed the channel it's using, and tinkered with the channel width.  Nothing makes any difference.

My ASUS USB adapter on my PC doesn't pick 2.4GHz up, but it'll happily show the 5GHz details, likewise with my TP-Link network extender.  To these devices, the 2.4Ghz frequency is a no-no.

Do I need a replacement hub?

[gary_dexter]

Are your 2.4Ghz and 5Ghz bands named differently to differentiate the two?

[johnnyboyc_uk]

I think I tried them with different names before, but just to make sure I just tried changing the 2.4Ghz SSID once again.  No difference.

[David_Bn]

Thanks for your post @johnnyboyc_uk, can you please advise me if you've attempted a pin hole reset on the hub to see if this allows you to connect to both bands on the hub?

Kindest regards,

David_Bn

[johnnyboyc_uk]

I don't think I've tried that yet David, but I'll give it a go when something like that will be less of an annoyance to all and sundry in the house 🙂

[johnnyboyc_uk]

Hi David, tried the pinhole method and the hub is still misbehaving.

[Adduxi]

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@johnnyboyc_uk wrote:

Hi David, tried the pinhole method and the hub is still misbehaving.

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Try a 60 second pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

[johnnyboyc_uk]

Hello, tried the 'longer duration' pinhole reset method, and things are still the same.  I still have no 2.4Ghz wireless network.

[Zak_M]

Good afternoon @johnnyboyc_uk 

Thank you for your post. 

I am sure you have already checked but could you check the GUI & make sure that that the 2.4ghz is turned on. 

Kind regards,

Zak_M

[g0akc]

Try using a free wifi analyser app and check if the 2.4GHz signal (SSID/Network name) is present.

See if there's a neighbouring hub on the same channel.

Try changing the 2.4 GHz channel