Hey there, I ordered a SH3 (qualified free upgrade from SH1) last Monday to arrive Friday just gone. Still nothing nor an update on where it might be, there was nothing added to "My Orders" upon the upgrade request so I have no idea where it might be. Anyone of assistance as cannot get in touch due to call centre closures?
Hey there GTAJJ, I'm unable to find your details so I'm unable to take a nosey. I'm unsure whether you've got it sorted since you last posted but I'll send you a Private Message just in case. Please reply back to it if you still want me to take a look for you.
Thanks for the details @GTAJJ and I'm sorry for the delay in responding to you. I can confirm that a replacement Hub has been ordered for you and should arrive within 5 days. The details can be checked via the online account and make sure you follow the instructions in the package to activate it and let us know if you have any problems with it.
Hey there, thank you for getting back to me. It arrived today & I just finished installing it and it is fully working. The only "issue" is that the front light (base light) is a solid yellow instead of white as it said in the manual. Do you know the cause of this? There was no yellow indicator and upon many search queries, others are experiencing the same. The upload/download and upstream/downstream are accurate so I'm unsure if there is some technical issue with the yellow base light. Other than that it is running so far so good.
EDIT: The internet is now being intermittent, every 10 minutes it now disconnects for a few seconds and reconnects; this is wired Ethernet. 😕
It's on and working today with no disconnects so far but just showing solid yellow on the base light and I can't seem to figure what it means as it's not stated anywhere. Some people are speculating it's a worn out white LED.
VM isn't like an adsl line. it shouldn't need up to 10 days to settle in.
I would try rebooting the hub, also separating the 2.4 and 5G channels, and renaming them if needed.
Also turn off channel optimisation.
Open a browser and log into your hub 192.168.0.1
Now navigate to the following settings so you can differentiate between the signals.
Advanced Settings > Wireless Signal > click on Disable Channel Optimization then scroll down and click on Apply Changes.
Now go to Advanced Settings > Wireless > Security > Add a 2 to the end of the 2.4GHz Channel name, then further down add a 5 to the 5 GHz Channel name and click onApply Changes.
You can leave the passwords the same as they are.
Then log out of the hub at the top of the page
You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.
You could also do a search for an app such as wifi analyzer which tells you the strength of the channel you are connected on, and also shows other channels so you can decide if you want to change the channel number on your hub
Advanced Settings > Wireless > Wireless Signal > beneath both the 5Ghz and 2.4GHz sections click on the manual button, and in the drop down box click on the channel number you want to change it to, then scroll down and click on Apply Changes
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali