Plenty of threads on this already but the more noise we make i can only hope Virgin start to take notice.
I have had 3 engineers in the last few weeks, no improvement. I also foolishly upgraded from M200 to M350 in hope that would solve my issues but its exactly the same and now im on a new 12month contact.
Hi there my name is Pawan Paul I am a virgin media technician I can give you a few tips for example make sure all connections are tight from the back of the hub to the isolater then do a hard rest which can be found at the back of the hub
All and any advice given is based on my experience in the field. If my answer was helpful to you please Mark as helpful or consider leaving the post some Kudos.
Fancy £50 off your bill? Ask me how and you might just get it!
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I appreciate your help but im WAY past checking cables and turning things on and off. Please look at the threads here, and start drawing some conclusions.
Multiple threads, same issue. One thing that ties every complaint together....SH3 and Modem Mode. Unless you saying we are all crazy i dont get whats the issue you side actually looking at our comments regarding FW of the SH3.
£50 off my bill at this point is insulting. I have been calling and complaining since Feb about my internet at home and i pay £85 a month.
At the very least can someone acknowledge our feedback and make it feel like we are being heard? Right now i feel like VM have totally ignored me since Feb.
If you got the gear we can work out if the ICMP for BQM is dropping downstream or upstream by Wireshark host 126.96.36.199 if you receive a ping every 1.000ms ~ 0.999ms then its upstream.
Another thing to test but likely may not work is if the hub in modem mode idle delay sending packets so if you run a ping every 10ms delay that may get it out of idle or run my Test for outgoing ports Big dot test 1to999 for a long load to see if your BQM shows fine.