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Ruined Garden

Tuning in

Hi all,

I had the outside works done (ready for fibre) for my new property between 31st March and 7th April - I wasn’t present at the time.

I was aware that a cable would need to be laid through my garden, from my property to the pavement - however, I am not at all happy with the state the garden is now in. Knowing family members with Virgin fibre installed, their garden trenches are in no way this obtuse!

Can anything be done here? Worried the cable is exposed, as well as it being unsightly of course.



Yes he was, still no update on the complaint though other than being asked for photographs which I had previously supplied.... 

Thanks for coming back to us @Joshm2022, I have looked into this and can see that my colleague is still working on your complaint, I have got in touch with him to see if he can get in touch with you via private message with the latest updates on this issue.



Okay thank you, that’s all I’m asking for is a decent update! 

Hi @Joshm2022 thanks for your patience.

I'm sorry but as you are aware through our messages and as you've stated, you've been asked to provide photos to the team you're emailing at the moment - I know you've provided them on here but if they have asked you to re-send them, can you please do so?

Have you responded with this information? If so, kindly wait further for them to get back to you.

Many thanks


Yes I responded the day I was asked 

Thank you for submitting the photos Joshm2022.   

Our team will be back in touch with you as soon as possible. 





Hey, yeah I’m not hopefully tbh, that’s the 3rd time I’ve sent the photos, I’ve been sent the same email twice and still have no real update after 3 weeks of waiting 

My apologies for the times we have asked for the photos Joshm2022. Hopefully this will be resolved for you soon. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).