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Rubbish connection

ChloeB
Joining in

on ‎01-10-2023 21:32

Does anyone have any advice? We are really struggling with our internet connection. Everything online says it’s connected with no issues but we cannot stream from our FreeviewPlay. 
I have rebooted, followed instructions on the app. We are actually supposed to be getting a really high speed & our price has increased but our connection is dire. Frustrating as at times both me and my partner are working from home. 

 

Thanks for your advice 😊 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

‎02-10-2023 14:49 - edited ‎02-10-2023 15:11

I am not sure about "Freeview play" - but is this the only problem you are having?

That is... what is streaming like from other Apps and devices?  And if poor - is this on ethernet as well as wifi connections ?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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David_Bn
Forum Team
Forum Team

on ‎04-10-2023 15:23

Thanks for your post on our Community Forums @ChloeB, and a very warm welcome to you!

Sorry to hear of the broadband issues you've been experiencing. 

Are you possibly able to drop a response the questions posted, so we can get a better idea of how things are looking?

No issues are apparent on your equipment or in the local area it seems

Thanks,

David_Bn

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