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Rubbish connection

Joining in

Does anyone have any advice? We are really struggling with our internet connection. Everything online says it’s connected with no issues but we cannot stream from our FreeviewPlay. 
I have rebooted, followed instructions on the app. We are actually supposed to be getting a really high speed & our price has increased but our connection is dire. Frustrating as at times both me and my partner are working from home. 


Thanks for your advice 😊 


Very Insightful Person
Very Insightful Person

I am not sure about "Freeview play" - but is this the only problem you are having?

That is... what is streaming like from other Apps and devices?  And if poor - is this on ethernet as well as wifi connections ?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Thanks for your post on our Community Forums @ChloeB, and a very warm welcome to you!

Sorry to hear of the broadband issues you've been experiencing. 

Are you possibly able to drop a response the questions posted, so we can get a better idea of how things are looking?

No issues are apparent on your equipment or in the local area it seems