Menu
Reply
Bubblegumhaze
  • 52
  • 0
  • 1
Tuning in
145 Views
Message 51 of 90
Flag for a moderator

Re: Rubber banding

Hi can someone please tell me what is actually going on? The ref code you gave me (F008899035) is completely different from the one I have just been texted "Virgin Media Outage Update - ID: F008913681 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team" I received this text at 2:15pm but unfortunately I had my mobile on aeroplane mode and 2:15 is when I switched aeroplane mode off so I can't tell exactly when I received the text..... but I was speaking to Virgin fault team all morning until this afternoon and they told me that they need until the 9th! Anyways the line is still trash nothing has changed 

0 Kudos
Reply
Alex_RM
  • 4.3K
  • 247
  • 327
Forum Team
Forum Team
130 Views
Message 52 of 90
Flag for a moderator

Re: Rubber banding

Hi Bubblegumhaze,

 

Sorry for the late reply,

 

I can see the engineer has now visited, please let us know if you have any further issues.

 

Alex_Rm

0 Kudos
Reply
Bubblegumhaze
  • 52
  • 0
  • 1
Tuning in
118 Views
Message 53 of 90
Flag for a moderator

Re: Rubber banding

Hi havnt had any engineer come.... Virgin Media keep telling me a different story every time I ring them. Some tell me that the area outage will be fixed on the 9th, some claim there never has been an area outage yet I've recieved text messages saying the outage has now been fixed I'm absolutely sick of this BS now I think the only option left is to take legal action

0 Kudos
Reply
Martin_N
  • 5.3K
  • 223
  • 302
Forum Team
Forum Team
100 Views
Message 54 of 90
Flag for a moderator

Re: Rubber banding

Hi Bubblegumhaze,

 

Thank you for keeping us updated. 

 

I have checked this out further on our side and have made some amendments. 

 

Can you please fully power down your hub for a few minutes and switch it back on. 

 

Once this has been done please test the service and let me know how it goes. 

 

^Martin

0 Kudos
Reply
Bubblegumhaze
  • 52
  • 0
  • 1
Tuning in
92 Views
Message 55 of 90
Flag for a moderator

Re: Rubber banding

Hi how would you like me to test it? I will post another live bqm in an hour or so also i have my pc so I can pretty much do anything now 

0 Kudos
Reply
Bubblegumhaze
  • 52
  • 0
  • 1
Tuning in
77 Views
Message 56 of 90
Flag for a moderator

Re: Rubber banding

0 Kudos
Reply
Beth_G
  • 3.11K
  • 195
  • 301
Forum Team
Forum Team
60 Views
Message 57 of 90
Flag for a moderator

Re: Rubber banding

Hi Bubblegumhaze,

 

Apologies for our delay in getting back to you. I have contacted our Networks Team and asked for them to check to see if there were any faults found on the external network, unfortunately they were unable to find any issues.

 

Can you please let us know if you are still affected by this issue? I am going to contact the Area Field Manager for your post code area and send over some data and your BQM to see what they advise. As soon as I do hear back I will pop back here.

 

Let us know if you need anything else in the meantime.

 

Kind regards,

 

BEth

0 Kudos
Reply
Bubblegumhaze
  • 52
  • 0
  • 1
Tuning in
56 Views
Message 58 of 90
Flag for a moderator

Re: Rubber banding

Hi nothing has changed

0 Kudos
Reply
Beth_G
  • 3.11K
  • 195
  • 301
Forum Team
Forum Team
53 Views
Message 59 of 90
Flag for a moderator

Re: Rubber banding

Hi Bubblegumhaze,

 

Sorry to hear that, but thanks for letting us know.

 

I have now contacted the Area Field Manager and awaiting a response. As soon as I do have any updates I will let you know.

 

All the best,

 

Beth

0 Kudos
Reply
Bubblegumhaze
  • 52
  • 0
  • 1
Tuning in
42 Views
Message 60 of 90
Flag for a moderator

Re: Rubber banding

Hi any updates? The line/connection is still horrendous gaming is impossible 

0 Kudos
Reply