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Bubblegumhaze
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Re: Rubber banding

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
g87dsfd;kfoA,.iyewrkldJKD


Primary Downstream Service Flow
SFID15178
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID15114 
Max Traffic Rate38520000 
Max Traffic Burst42600 
Min Traffic Rate0 
Max Concatenated Burst16320 
Scheduling TypeBestEffort 
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Bubblegumhaze
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Message 42 of 90
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Re: Rubber banding

Network Log

Time Priority Description

25/03/2021 11:33:17 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/03/2021 22:02:59 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/03/2021 12:42:36 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:01:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/03/2021 10:44:36 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/03/2021 10:44:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/03/2021 11:13:59 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/03/2021 17:38:25 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/03/2021 17:38:25 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/03/2021 17:38:25 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/03/2021 17:38:25 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/03/2021 17:38:24 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/03/2021 13:30:23 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/03/2021 09:44:8 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/03/2021 09:44:2 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/03/2021 09:44:1 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/03/2021 09:44:1 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/03/2021 09:44:1 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/03/2021 09:35:52 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/03/2021 09:35:9 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Bubblegumhaze
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Message 43 of 90
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Re: Rubber banding

Yeah it sure is! 

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Bubblegumhaze
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Message 44 of 90
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Re: Rubber banding

@jbrennand

Unfortunately I don't have anything I can plug an ethernet into to test the actual speeds I'm getting I do have two very old laptops which are a pain to use they are so slow and I don't even think they would even show the true speeds.... I have built a new pc as I'm moving to pc gaming but unfortunately have to wait a week or so for some replacement fans and also my mouse....my ps5 can hit 350mbps download and 31 upload via ethernet but tbh I couldn't care less about the speed as currently the PlayStation only needs 2.5mbps or something I will definitely be moving to the lowest speed as I don't need 500mbps for now not with the latency I am suffering anyways! 

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Bubblegumhaze
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Message 45 of 90
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Re: Rubber banding

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5308c7cf04c819c603bf8aecb22b92e0f3...

Absolutely horrendous! How can virgin say that I can't leave without a fee what can I do because this is absurd now 

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Zoie_P
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Message 46 of 90
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Re: Rubber banding

Hi BubblegumHaze, 

As I went to book your tech in it has refreshed and there is a congestion outage in your area, the reference for this is F008899035 and the fix date is the 29th March 15:00.

I am sorry for the inconvenience and the time it has taken for this to be acknowledged.

Please keep us posted

Zoie

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Bubblegumhaze
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Message 47 of 90
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Re: Rubber banding

Thank you for finding that out for me... Is it possible to know how long this has been an issue as I have been suffering with this for a long time

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Sofia_B
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Message 48 of 90
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Re: Rubber banding

Thanks for coming back to us @Bubblegumhaze

 

Apologies, I'm unable to advise on when the issue began as this has just been updated on your account. 

 

Should you find that the issue persists once the area fault is resolved, we'll happily get that tech booked in for you to come take a look at things. 

 

Thanks 🙂 

Sofia
Forum Team



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Bubblegumhaze
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Message 49 of 90
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Re: Rubber banding

Hey not sure if any work was actually done or not but nothing has changed on my end still the same! 

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Alex_RM
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Message 50 of 90
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Re: Rubber banding

Hi Bubblegumhaze,

 

Thanks for getting back to us, I'm sorry to hear there's still an issue with your connection.

 

I've had a look at your hub again and can see a couple of the levels are out of specification, I've arranged an engineer to come and take a look at this for you 🙂

 

You can view the time and date of your appointment via your online account here

 

Alex_Rm

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