Menu
Reply
Bubblegumhaze
  • 55
  • 0
  • 1
Tuning in
266 Views
Message 21 of 96
Flag for a moderator

Re: Rubber banding

Its so frustrating having to spend hours on the phone only to be put on hold followed up by the "disconnect"... Support keep telling me everything is fine and they don't see any problems.. Its so hard to explain this to them as they just keep going on and on about speeds... What good is speed when the connection is so bad! 

0 Kudos
Reply
jbrennand
  • 22.49K
  • 2.4K
  • 4.02K
Very Insightful Person
Very Insightful Person
254 Views
Message 22 of 96
Flag for a moderator

Re: Rubber banding

OU is overutilisation - VM have signed up more customers that their network can cope with in your location.

If that test is on a wired connection - is it ?

If so.. then submitting a speed complaint reinforces the guarantee of 50% speed (once that complaint is opened) recording on 3 consecutive days - below that guarantee would progress things towards a right to cancel without penalties as detailed...

https://www.virginmedia.com/shop/the-legal-stuff/virgin-media-speed-policy

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Bubblegumhaze
  • 55
  • 0
  • 1
Tuning in
245 Views
Message 23 of 96
Flag for a moderator

Re: Rubber banding

What do i need to tell the engineer? I know he will just have a look around at all the connections only to find no fault and then do a speedtest on his phone and show me there's no fault? 

0 Kudos
Reply
jbrennand
  • 22.49K
  • 2.4K
  • 4.02K
Very Insightful Person
Very Insightful Person
216 Views
Message 24 of 96
Flag for a moderator

Re: Rubber banding

Ask them what the issue is and do they think it may be an OU problem in the location?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
jbrennand
  • 22.49K
  • 2.4K
  • 4.02K
Very Insightful Person
Very Insightful Person
214 Views
Message 25 of 96
Flag for a moderator

Re: Rubber banding

Also see Anduser's comments on OU issues in message 4 of this thread.

https://community.virginmedia.com/t5/Networking-and-WiFi/Jitter-and-latency/m-p/4609932#M378967

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Bubblegumhaze
  • 55
  • 0
  • 1
Tuning in
199 Views
Message 26 of 96
Flag for a moderator

Re: Rubber banding

Hey so the engineer came and checked everything he told me that there's definitely a fault in the cabinet and some one will be sent out later today or tomorrow.... When I told him about over utilisation he said that new amps have been placed that are causing the issue and its not over utilisation is this true or am I being told something I just want to hear

0 Kudos
Reply
Ashleigh_C
  • 633
  • 24
  • 56
Forum Team
Forum Team
194 Views
Message 27 of 96
Flag for a moderator

Re: Rubber banding

Hi @Bubblegumhaze

 

Thank you so much for getting back to us and I'm gad to hear the engineer was able to identify the issue at the cabinet. 

 

Anything the engineer will have said would be correct and their advise will be the best to follow. 

 

Please let us know how things are looking in a few days once the issues at the cabinet have been looked into by our technical teams. 

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Bubblegumhaze
  • 55
  • 0
  • 1
Tuning in
178 Views
Message 28 of 96
Flag for a moderator

Re: Rubber banding

How am I supposed to follow up on this? I will ring virgin line tomorrow 

0 Kudos
Reply
Zoie_P
  • 2.52K
  • 120
  • 198
Forum Team
Forum Team
154 Views
Message 29 of 96
Flag for a moderator

Re: Rubber banding

You can follow up by posting a new BQM, network logs and letting us know how your connection is.

Zoie

0 Kudos
Reply
Bubblegumhaze
  • 55
  • 0
  • 1
Tuning in
149 Views
Message 30 of 96
Flag for a moderator

Re: Rubber banding

So I rang them up and was told that the engineer visited 22nd and has closed the case i was not notified about anything but nothing has changed still lagging and stuttering..... 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5308c7cf04c819c603bf8aecb22b92e0f3...

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
46200026
Locked

Provisioning State

Online

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1 Locked 38.9 6 0

2 Locked 38.9 7 0

3 Locked 38.9 6 0

4 Locked 38.9 4 0

5 Locked 38.9 7 0

6 Locked 40.3 6 0

7 Locked 38.6 5 0

8 Locked 38.6 6 0

9 Locked 38.9 6 0

10 Locked 38.6 7 0

11 Locked 38.6 4 0

12 Locked 38.9 6 0

13 Locked 40.3 6 0

14 Locked 38.6 4 0

15 Locked 38.9 6 0

16 Locked 38.9 6 0

17 Locked 38.9 6 0

18 Locked 38.9 5 0

19 Locked 40.9 7 0

20 Locked 40.3 6 0

21 Locked 38.9 6 0

22 Locked 38.6 7 0

23 Locked 38.9 7 0

24 Locked 40.3 5 0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1 46200026 45.8 5120 64 qam 1

2 25800000 45.8 5120 64 qam 4

3 32600000 45.8 5120 64 qam 3

4 39400000 45.8 5120 64 qam 2

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1 ATDMA 0 0 1 0

2 ATDMA 0 0 0 0

3 ATDMA 0 0 0 0

4 ATDMA 0 0 0 0

 

General Configuration

Network access 

Allowed

Maximum Number of CPEs 

1

Baseline Privacy 

Enabled

DOCSIS Mode 

Docsis30

Config file 

A,.iyewrkldJKDHSUBsgvca69

 

 

Primary Downstream Service Flow

SFID 15178

Max Traffic Rate 575000000

Max Traffic Burst 42600

Min Traffic Rate 0

 

 

Primary Upstream Service Flow

SFID 15114

Max Traffic Rate 38520000

Max Traffic Burst 42600

Min Traffic Rate 0

Max Concatenated Burst 16320

Scheduling Type BestEffort

 

Network LogTime Priority Description  
24/03/2021 12:42:36noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
01/01/1970 00:01:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
24/03/2021 10:44:36noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
24/03/2021 10:44:36ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
23/03/2021 11:13:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
22/03/2021 17:38:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
22/03/2021 17:38:25criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
22/03/2021 17:38:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
22/03/2021 17:38:25criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
22/03/2021 17:38:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
22/03/2021 13:30:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
22/03/2021 09:44:8Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
22/03/2021 09:44:2criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
22/03/2021 09:44:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
22/03/2021 09:44:1criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
22/03/2021 09:44:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
22/03/2021 09:35:52criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
22/03/2021 09:35:9Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
22/03/2021 09:35:5criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
22/03/2021 09:35:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 

 

 

0 Kudos
Reply