Absolutely fed up now been ringing virgin for past 4 days but not getting anywhere they keep telling me that they have sent "signals" to the router and that after a few hours it should be good or telling me to pin reset!
Looks like over utilisation. But you’ll need to wait for a forum rep to confirm.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
BQM is looking ominously like an OU issue. Thats not good! See what the tech thinks.
If it is then its a tricky one to get out of jail free - but it can be done. Are you seeing speeds below the "guaranteed" minimum for your package on an ethernet cable connected device at the "busy" times?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Sorry it's just stressful having bad internet especially when your inside all day... I only agreed with the engineer visit to move the process along I already know he will come and leave without resolving anything I just want to cancel my contract at this point