Had an issue with my hub 3 overheating and cutting out and engineer attended and stated it was [down to to many devices connected causing the hub 3 to overheat and shutdown he subjected edted we split the bandwidth to two networks 1 5G and 1 2.4g this then knocked out the int intelligence WiFi pods Virgin have today said that the WiFi pods wouldn’t connect if the network was split the other suggestion the engineer gave was to purchase a 3rd party router with capacity of running more devices and turn the hub 3 into a modem. Virgin have said this will fix the issue however they were unsure if the intelligent WiFi pods would work under these circumstances can anyone help please
The new "Pods" will not work with a third party router as they are paired with VM kit. As for too many devices connected to a Hub causes overheating?? Can't say I've ever heard that one before! If you have so many bits of kit, as stated previously, you would be better off investing in your own IT kit and run the Hub in modem mode.
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Thank you again for your speedy reply. About the intelligence pods, we spoke to someone from virgin this morning and they said that the pods would work with the router. But the main consensus is that they won't. I wouldn't suppose you know for definite if they will work or not.
Then, set up your own router/Mesh with the WAN port set to be in DHCP & Nat mode, it may be pre-set that way anyway. Make sure it’s fully initialised (leave 5 min) and then put in the WAN cable into the VM hub. NOW… power up the VM hub and you should get a connectionaftre a few minutes initialisation. This order only needs to be done the first time you connect the router to the VM hub.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.